Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

🛡️ Insurance

📡 Telecommunications

💰 $500M Post-IPO Debt on 2023-03

Healthcare • Insurance • Telecommunications

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Develop deep relationships with client organizations, especially at the C-level, through regular business reviews and strategic planning • Lead innovative engagement programs, project updates, and solution optimization initiatives • Facilitate best-practice sharing and organize networking events to foster a vibrant client community • Build strong internal partnerships to resolve client needs efficiently • Manage renewals and identify expansion opportunities • Coordinate additional services while advocating for client needs and product improvements • Set and track performance targets • Gather client feedback and work with internal teams to enhance the customer experience and drive product improvements

🎯 Requirements

• 3+ years of experience in Account Management, Customer Success Management, or other customer-facing relationship roles • Consistent track record meeting and exceeding annual quotas • Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management markets preferred • Proven success retaining and growing account relationships and managing complex alliance and channel partners • Strong consultative problem-solving and project management approach • Strong interpersonal skills and solid written and oral communication skills • Proactive, entrepreneurial mindset with ability to adapt and thrive in dynamic environments • Experience with Salesforce or comparable CRM for data-driven decision making • Travel within assigned region(s) required

🏖️ Benefits

• Sales incentive plan • Comprehensive training and onboarding programme • Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices • Pension • Private Medical Insurance including Digital GP • Healthcare Cash Plan - claim back dental bills or the cost of new glasses • Dental Plan • Life Insurance • Group Income Protection • 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays • Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more • Employee Assistance Programme (EAP) provided in a fully confidential manner