Digital Customer Success Manager

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Once For All

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

Once For All is a European SaaS company and B2B marketplace that provides supply chain management and compliance solutions for the built environment. Its cloud-based platform combines artificial intelligence with public and proprietary compliance and credential data to help construction, building maintenance, and utilities organisations source suppliers, manage compliance and supply-chain risk, demonstrate ESG credentials, and discover new work opportunities. The company operates multiple schemes and a large network of buyers and suppliers across Europe to streamline procurement and supplier verification.

📋 Description

• Conduct primary and secondary user research • Conduct and evaluate quantitative and qualitative research • Perform market and ethnographic research • Work closely with cross-functional teams to identify and evaluate research topics • Participate in sketching and prototyping with UX/UI and Engineering teams • Plan and implement user research strategies and methodologies • Advocate research findings to diverse audiences through written and oral presentations • Perform usability studies with internal and external users • Ask questions, gather, and analyse data • Use a diverse set of UX research tools

🎯 Requirements

• 3 or more years of UX research experience • Ability to share research results quickly and effectively • Ability to perform research-related tasks including research, planning, evaluating, and iteration • Ability to formulate specific, answerable, and practical questions • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions • Experience with remote testing tools • Experience using Figma and other prototyping and design tools • Strong desire for creative problem-solving with a positive attitude • Excellent time-management skills and self-management • Experience in B2B SaaS products • Willingness to occasionally travel to London, Spain, and France

🏖️ Benefits

• Wellness fund or Private Medical Insurance (dependent upon role) • Pension • Life Assurance x 3 • 25 days holiday plus 8 Bank Holidays • Ongoing continual professional development (CPD) • Holiday purchase Scheme up to 5 days • 1 paid and 1 unpaid volunteering day • 24/365 Days Employee Assistance Programme • Team and company offsite events • Specsavers eye care voucher • Free Tea, Coffee and fruit every week – Basingsto