Head of Account Management

🔥 0 minutes ago

🌐 United Kingdom, South Africa, +2 more countries – Remote

🇬🇧 United Kingdom – Remote 🇿🇦 South Africa – Remote 🇨🇴 Colombia – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Huzzle.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

💰 $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

📋 Description

• Own clients from AE handoff through intake, delivery, placement, retention, and growth • Run consultative intake calls, create recruitment briefs, and set expectations around salary, profiles, and timelines • Partner with recruiters to remove blockers, secure timely client feedback, and keep interviews moving • Manage offer stages and help candidates successfully complete the process • Own post-placement check-ins, account health, upsells, and repeat roles • Lead and coach a remote team of Account Managers, setting KPIs around placement rate, fill rate, retention, and account growth • Hold the team accountable and intervene early when accounts or searches are at risk • Build a culture of end-to-end ownership and high performance • Set standards for clear, proactive client communication and consistent follow-ups • Handle difficult conversations and manage client expectations • Build scalable processes for AE-to-AM handoffs, follow-up rhythms, account health checks, and escalations • Identify and remove bottlenecks across the client and recruitment journey • Use data to prioritise high-potential accounts and assess resource allocation

🎯 Requirements

• Strong full-cycle account management experience, from commercial handoff and onboarding through delivery, placement, retention, renewal, and growth • Experience in staffing, recruitment, RPO, a talent marketplace, or a closely related industry is strongly preferred • Proven experience managing and coaching a team of Account Managers, ideally remotely • Experience building processes within a startup or scale-up environment • Strong understanding of placement rate, fill rate, time-to-fill, retention, and account growth metrics • Commercial mindset with the ability to identify upsell and repeat-business opportunities • Excellent written and verbal communication, with strong client-facing and stakeholder management skills • Ability to anticipate client needs, identify problems early, and take ownership of solving them • Comfortable making difficult decisions and prioritising accounts based on commercial potential • Highly organised, proactive, and accountable for outcomes

🏖️ Benefits

• Fully remote role with the opportunity to work in a fast-growing international business • High-impact leadership position with ownership of a core revenue and fulfilment function • Build the function your way, shaping processes, KPIs, communication standards, and operating rhythms • Strong career growth and ownership as the Account Management team and client base expand • Work closely with senior leadership and collaborate across Sales, Account Management, Operations, and Talent • Performance-driven environment where success is measured by placements, retention, client satisfaction, and account growth