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Senior Account Manager

šŸ”„ 0 minutes ago

🌐 United Kingdom, South Africa, +2 more countries – Remote

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ā° Full Time

🟠 Senior

šŸ’° Account Manager

šŸ‘» Ghost score 22%

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Logo of Huzzle.com

Huzzle.com

51 - 200 employees

šŸŽÆ Recruiter

šŸ‘„ HR Tech

ā˜ļø SaaS

šŸ’° $1.8M Pre Seed Round - Huzzle on 2024-04

Recruitment • HR Tech • SaaS

Huzzle. com is an AI-native hiring platform that connects companies with pre-vetted, remote talent—especially sales and go-to-market roles—through a streamlined sourcing, interviewing, hiring, and payroll workflow. The platform uses AI-driven candidate search and automated interviews (with expert review) to surface high-quality candidates quickly, then handles contracts, onboarding, and cross-border payroll and compliance so employers can hire globally in days. It also offers a candidate-facing experience that matches applicants to remote roles after a single 20-minute interview and provides a curated talent marketplace.

šŸ“‹ Description

• Own client relationships from Sales handoff through onboarding, recruitment delivery, placement, retention, and growth • Lead intake calls and translate hiring needs into actionable recruitment briefs • Advise clients on candidate profiles, compensation, timelines, and market expectations • Work with recruiters to monitor progress, resolve blockers, and keep searches moving • Drive timely feedback, interview scheduling, and clear next steps • Manage offer conversations through successful placement • Maintain post-placement relationships and identify repeat hiring and account expansion opportunities • Coach and support Account Managers on client management, communication, commercial awareness, and performance • Establish KPIs around placement rates, fill rates, retention, responsiveness, and account growth • Identify at-risk accounts and resolve issues before they affect delivery • Set high standards for client communication and proactively manage expectations • Improve processes across Sales handoffs, onboarding, follow-ups, account reviews, and escalations • Monitor account performance and use data to identify risks, opportunities, and improvements • Prioritise accounts based on likelihood of success and commercial potential • Introduce practical process improvements as the business scales

šŸŽÆ Requirements

• Strong full-cycle account management experience, ideally within recruitment, staffing, RPO, talent marketplaces, or a related industry • Experience managing client relationships from onboarding through delivery, placement, retention, and growth • Previous experience leading, mentoring, or coaching Account Managers, ideally within a remote team • Experience improving or building processes within a startup or scale-up environment • Strong understanding of metrics including placement rate, fill rate, time-to-fill, retention, and account growth • Excellent client-facing communication and stakeholder management skills • Strong commercial judgment with the ability to identify repeat business and account growth opportunities • Confidence managing challenging conversations and setting realistic expectations with clients • Ability to spot risks early, solve problems quickly, and keep multiple accounts moving at the same time • Highly organised, proactive, and comfortable being accountable for results

šŸ–ļø Benefits

• Fully remote role with the opportunity to work in a fast-growing international business • High-impact leadership position with ownership of a core revenue and fulfilment function • Opportunity to shape processes, KPIs, communication standards, and operating rhythms • Strong career growth and ownership as the Account Management team and client base expand • Work closely with senior leadership and collaborate across Sales, Account Management, Operations, and Talent • Performance-driven environment measured by placements, retention, client satisfaction, and account growth

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