Partner Success Manager

🕒 June 23

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insightsoftware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

💰 $798.6M Private Equity Round - insightsoftware on 2021-07

SaaS • Finance • Enterprise

insightsoftware is a provider of financial and operational reporting software and data analytics solutions for the Office of the CFO. Its cloud-enabled platform and pre-built connectors integrate with major ERPs (Oracle, SAP, Microsoft and 140+ others) to deliver financial reporting, budgeting/planning, consolidation, tax and lease lifecycle management, embedded analytics, and automation tools. The company serves finance, accounting, and operations teams with AI-enabled features, data virtualization, and turnkey templates to accelerate reporting, planning, and compliance.

📋 Description

• Drive measurable success outcomes across the global partner community through strategic engagement and support • Assist partners in developing effective onboarding programs to accelerate time-to-value • Create scalable adoption strategies that drive product utilization and partner satisfaction • Design and execute retention programs to maximize partner lifetime value and reduce churn of end customer accounts • Identify and pursue growth opportunities within existing partner relationships • Create and maintain partner success playbooks for consistent execution across all touchpoints • Leverage measurement frameworks and KPIs to track partner health, engagement, and success metrics • Jointly develop strategies with partners to support scalable success operations • Share success enablement resources, training materials, and best practice frameworks • Collaborate with cross-functional teams to integrate partner feedback into business planning • Create data-driven recommendations to improve partner outcomes and business performance • Design and execute strategic initiatives with partners to increase end customer retention rates and satisfaction scores

🎯 Requirements

• Proven track record articulating the value of software solutions and extending that value delivery through a partner network • Experience strategizing and collaborating with channel partners to help them retain and grow their end customer base • Hands-on experience with both on-premise and cloud-based success models and methodologies • Outstanding verbal and written communication skills, including presentation and executive-level interaction capabilities • Bachelor's Degree in Business, Marketing, Technology, or related field, or equivalent professional experience • 3+ years of management experience in customer success, partner management, or related field • Experience in technical or commercial management of software support services, software development, or customer care around IT/Application services • Ability to travel up to 25% for partner meetings, events, and strategic initiatives

🏖️ Benefits

• Bonuses • Pay transparency and fair compensation practices • Work from anywhere flexibility • High-energy, high-performance global team and collaboration