Associate Director, Campaign Orchestration – EU/INTL

🔥 16 hours ago

🌐 United Kingdom, United States – Remote

🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Jazz Pharmaceuticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

🏭 Manufacturing

🧬 Biotechnology

Healthcare • Manufacturing • Biotechnology

Jazz Pharmaceuticals is a biopharmaceutical company dedicated to developing innovative medicines that address serious unmet medical needs. With a strong commitment to research and development, Jazz focuses on creating life-changing therapies, emphasizing the importance of collaboration, diversity, and employee engagement in its operations. The company prides itself on transforming patients' lives through its meaningful product offerings and a culture that fosters enthusiasm and flexibility.

📋 Description

• Inform orchestration decisions using customer needs, behaviors, care pathways, sites of care, and market dynamics • Shape execution of cross-functional engagement strategies and resolve tradeoffs • Orchestrate coordinated omnichannel campaigns across channels and customer-journey moments • Apply next best action frameworks and orchestration logic to sequence and prioritize customer touchpoints • Own audience orchestration needs and translate strategy into sequenced cross-channel engagement • Define and oversee branded, non-branded, and unbranded media strategies • Drive media activation and performance tracking with analytics and orchestration teams • Leverage global capabilities, standards, and tools for scalable campaign execution • Refine sequencing and campaign effectiveness using performance, engagement, and audience experience insights • Track KPIs and escalate risks and issues • Provide feedback to strengthen enterprise CX and customer orchestration standards • Partner with brand, medical, analytics, field engagement, market access, enterprise CX, franchise, and function teams • Partner with US campaign teams to adapt capabilities for EU and international regulatory landscapes

🎯 Requirements

• Bachelor’s degree in business, healthcare, technology, or related field • 8+ years of experience in omnichannel campaign orchestration, campaign planning, or related CX capabilities within a pharmaceutical organization outside of the US market • Expertise in global omnichannel campaign orchestration • Ability to translate brand and audience strategy into practical orchestration requirements, workstreams, and execution plans within a matrixed enterprise environment • Deep understanding of omnichannel data, including media and campaign analytics • Proficiency in using audience engagement, performance, and experience data • Experience leveraging enterprise CX platforms, data inputs, and global capability products • Demonstrated ability to independently own complex, cross-functional orchestration initiatives from strategy through execution • Experience in healthcare, pharmaceutical, or other highly regulated industries preferred • Experience working in rare disease or specialty brands preferred • 20-30% travel will be required

🏖️ Benefits

• Medical, dental and vision insurance • Retirement savings plan • Flexible paid vacation • 20-30% travel eligibility/required travel