Senior Account Manager

🕒 May 22

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💰 Account Manager

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Jellyfish

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

📱 Media

🤖 Artificial Intelligence

☁️ SaaS

Media • Artificial Intelligence • SaaS

Jellyfish is an integrated global digital marketing business that combines media, creative, data and technology to help brands move faster and more efficiently. It builds and operates AI-driven marketing platforms and tools — including creative-production (AI Studios/Pencil), media planning and bidding (Now Next Soon, J+ Bidding), brand visibility on large language models (Share of Model), cultural trend tracking (Social Agents) and creative–media performance linking (Switchboard). Jellyfish also offers language services and campaign optimization across markets, positioning itself as a technology-first agency that blends human creativity with generative AI to scale campaigns and improve ROI.

📋 Description

• Be the daily main point of contact for the client, managing ongoing communications and ensuring smooth collaboration. • Receive, prioritise and manage a high volume of incoming creative briefs. • Coordinate delivery across internal teams, including Integrated Producers, Customer Success Managers and the Production and Design teams. • Oversee multiple concurrent workstreams, ensuring timelines are met and client expectations are consistently met. • Obtain necessary budget approvals, keeping track of spend and flagging when there is any over/underspend or variance. • Identify and implement opportunities to improve ways of working with the client and enhance operational efficiency. • Spot opportunities for upselling and cross-selling in the future by developing a strong understanding of the client’s needs and priorities.

🎯 Requirements

• At least 3 years’ experience in client management, account management, or project management within a creative agency environment. • Strong understanding of the creative and production process, with the ability to interpret creative briefs and communicate effectively with studio and production teams. • High attention to detail and a methodical approach, with a strong focus on accuracy and quality of delivery. • Curiosity about digital trends, AI, and the evolving media landscape. • Passion for getting to know your clients, developing long-lasting relationships and adding value to their business. • You embrace challenges as opportunities and seek feedback to enhance your skills, and when faced with a problem, you collaborate with the appropriate people to evaluate different options and find practical solutions.

🏖️ Benefits

• You'll be eligible to join our discretionary annual bonus scheme. • Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn. • Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. • £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.