Key Account Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Own the ongoing strategic relationship with non-clinical customers in key NHS and Private Groups • Own specific key account plans, routes to market, and deal creation processes focused on market share gain and income acceleration • Lead Integrated Account Team actions and activity • Identify value partnership opportunities, support deal architecture, lead deal contracting, and ensure IAT awareness throughout the deal process • Develop deep understanding of customer environments, careabouts, and J&J capabilities across product, S&S, digital, and capital • Construct FPC proposals and own associated compliance • Pitch to non-clinical and clinical stakeholders in the field • Negotiate and apply Challenger principles • Deliver quarterly reviews covering account and contract management, price/volume variance, and framework banding sign-ups • Lead the strategic account planning cycle and growth strategy execution • Lead account teams using account planning tools and governance • Manage assigned actions during deal-making processes and promote accountability • Apply Category Tower frameworks and manage private-sector tenders and bids • Shape value selling and key account management approaches within account teams • Drive data-based analysis of market and customer KPIs • Work cross-functionally to position capabilities for customer needs • Assess and validate customer needs and gather customer and internal insights • Build relationships with non-clinical purchasing stakeholders to secure long-term sales growth for J&J Medical Devices • Deliver sustainable, capital-efficient, profitable growth through tailored value-based proposals • Manage commercial, outcome-based deal building, contracting, and tender processes • Monitor market trends and changes in funding and service delivery affecting J&J’s value-based strategy • Maintain compliance with J&J Credo, Health & Safety, UK Safe Fleet, healthcare compliance, company policies, training, and product complaint processes • Travel and attend meetings as required

🎯 Requirements

• University degree in business administration, marketing and communications, hospital management, life science, public administration, or related fields is preferable but not essential • University degree from a reputable institution • At least 10 years of work experience in healthcare • Successful sales track record at key or strategic accounts, or experience leading integrated multi-level teams across diverse business stakeholders in a highly matrixed environment • Extensive experience in sales management, project management, or consulting to life sciences/healthcare, medical devices, NHS, or private healthcare • Experience delivering multi-layer deal-making in healthcare • Strong commercial acumen and customer-facing skills • Experience with account planning, value selling, commercial deal-making, contracting, and tender processes • Strong project management skills and ability to manage complex projects to completion • Experience engaging clinical and non-clinical stakeholders • Ability to work effectively in a cross-functional matrix without formal authority • Working understanding of operative pathways in a hospital surgical environment • Entrepreneurial, customer-centric, value-driven approach • Ability to understand business strategy and translate it into account plans • Strong planning, innovation, problem-solving, data analysis, and decision-making skills • Excellent written and verbal communication skills in local language(s) and English • High-level English fluency • Ability to manage complexity, influence and collaborate in a global, matrixed environment • Willingness to travel and attend meetings as required • Adherence to UK Safe Fleet Policy, healthcare compliance policies, company policies, required training, and product complaint processes

🏖️ Benefits

• Competitive compensation and benefits package • Benefits that can be tailored to what is valuable throughout different stages of life • Online Digital GP • Private healthcare • Retail Vouchers • Discounted & Subsidised Gym memberships • Support community projects as part of the global Corporate Social Responsibility programme • Inclusive work environment • Career development opportunities • Physical and mental wellbeing support