Senior Customer Support Specialist

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Juniper Square

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏠 Real Estate

☁️ SaaS

💰 $75M Series C on 2019-11

Finance • Real Estate • SaaS

Juniper Square is a company that provides a comprehensive platform and solutions tailored for private investment partnerships. Founded in 2014, the company focuses on enabling seamless connection and communication between General Partners (GPs) and Limited Partners (LPs) throughout the entire investment lifecycle. Juniper Square's technology is purpose-built to support commercial real estate, private equity, and venture capital firms of all sizes. The platform offers services such as fund administration, fundraising, investor management, compliance, and investor reporting, all aimed at enhancing transparency, data governance, and the overall investor experience.

📋 Description

• Deliver technical assistance to customers via phone, email, Zoom, and chat, taking ownership of timely solutions • Develop expert knowledge of the Juniper Square platform and private markets industry to share best practices and guide customers • Build strong B2B customer relationships and act as a trusted advisor • Collaborate with Customer Success Managers, Product Managers, and Software Engineers to identify and implement complex customer solutions • Guide customers through onboarding and hold client meetings as needed • Share customer feedback to inform product development and improvements • Collaborate cross-functionally to address customer needs and proactively communicate potential risks • Independently manage high-profile customer escalations, resolve challenging questions and objections, de-escalate difficult situations, and achieve high CSAT scores • Support colleagues and contribute to a positive, inclusive team culture • Travel to the US as needed

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related field preferred • 4–6+ years of professional experience in a relevant setting • Excellent written and verbal communication skills • Assertiveness and perseverance when resolving customer requests • Team-first attitude, empathy, and passion for helping others • Strong troubleshooting, problem-solving, and analytical ability • Excellent time management and organizational skills • Strong technical aptitude and willingness to learn and develop new skills • Ability and openness to work U.K. business hours and periodically join later meetings • Authorization to work in the United Kingdom • Must not require employment sponsorship in the UK now or in the future

🏖️ Benefits

• Supplemental health and dental coverage for you and your family • Comprehensive paid holiday leave in addition to company-recognized holidays • Paid family leave, medical leave, and bereavement leave policies • Pension contributions • Annual professional development stipend • Equity • Digital-first operations and remote work options