Customer Service Incident Coordinator, Swedish Speaking

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🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Screen and interview clients by telephone to gather information relating to breach, fraud, and/or identity theft incidents • Review and analyse information to understand the severity of fraud, breach, or identity theft cases • Provide professional, courteous customer service and expert support to affected clients and individuals • Manage customer and client expectations throughout incident resolution • Act as a key point of contact between customers, clients, and internal experts • Gather, assemble, and preserve facts, statements, affidavits, and evidence supporting breach remediation and identity theft claims • Prepare letters, initiate telephone communications, and liaise with creditors, law enforcement, and government agencies • Explain available services and support to customers • Consult with potential and existing clients to determine whether breach remediation is required • Escalate incidents requiring support from other internal teams • Coordinate discussions, meetings, and updates

🎯 Requirements

• Fluency in Swedish and English, both written and verbal • Previous customer service experience, ideally within a fast-paced or customer-facing environment • Ability to work the Monday-to-Friday shift pattern from 10:30 to 19:00

🏖️ Benefits

• 26 days annual leave and bank holidays (increasing with service) • Global paid wellness days off • A bonus day off to celebrate your birthday • A generous contributory pension scheme • Access to the TransUnion Employee Stock Purchase Plan • Private health care • Physical, mental and financial fitness wellbeing programmes • Access to mindfulness tools • Access to diversity forums and communities • Training and development opportunities • Flexible policies and practices to accommodate personal responsibilities and needs • Reasonable adjustments to the recruitment process • Most recruitment processes are virtual