Operations Manager

Job not on LinkedIn

🕒 3 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KellyServices

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

🤝 B2B

💼 Consulting

Recruitment • B2B • Consulting

KellyServices is a global workforce solutions company that provides staffing, talent acquisition, managed workforce programs, and project/program delivery across a wide range of industries. For 80+ years it has offered temporary staffing, direct hire/recruitment process outsourcing (RPO), managed service provider (MSP) programs through KellyOCG, business process outsourcing (BPO), workforce advisory/consulting, and specialized divisions serving education, engineering, digital infrastructure, government, life sciences/clinical, and other sectors. Kelly combines recruiting, program management, and outcome-based project delivery to source and manage contingent, permanent, and project-based talent for employers worldwide.

📋 Description

• Ensure overall service delivery excellence and operational efficiency while managing operational activities and assigned staff • Manage a large and complex global account across several countries • Interface with client sponsors, internal stakeholders, end-users, employees, and suppliers • Serve as the single point of contact for the client and deliver a “One Kelly” solution • Improve employee and client engagement • Drive account efficiencies and oversee opportunity identification within the client portfolio • Manage and lead a team that may be onsite within a client location or remotely depending on client needs • Collaborate with Kelly internal teams to deliver client solutions • Monitor compliance with customer-specific and contract requirements • Identify process-improvement opportunities and implement procedures • Identify program growth opportunities and discuss Kelly solutions with the client • Manage country-level P&L, forecasts, cost control, and ROI • Supervise monthly cost-savings reports • Lead continuous-improvement and productivity initiatives • Monitor performance trends and adjust operations to improve efficiency and customer service • Improve invoicing and technology processes and automate administrative tasks • Build strategic client relationships and resolve escalations • Analyze performance data and lead business reviews • Manage supplier relationships, escalations, negotiations, and supply-base adoption • Recruit, orient, train, coach, and develop employees • Communicate SLAs and manage team goals, engagement, accountability, and succession planning

🎯 Requirements

• 7+ years’ experience in an Operations Manager role covering multiple countries • Strong written and verbal communication and interpersonal skills • Ability to work in a fast-paced environment, multitask, and prioritize with strong attention to detail • Ability to focus and direct the team in a new required direction • Proficiency in analyzing and trending large amounts of data • Proven experience leading account-specific projects • Professional-level proficiency in English is required

🏖️ Benefits

• Total compensation package including benefits as applicable to the position • Home office-based assignment • Opportunities to grow expertise and capabilities professionally and personally • Occasional travel

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