CX & Technology Specialist

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Lithia & Driveway

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🚘 Automotive

🚗 Transport

🛒 Retail

💰 Post-IPO Debt on 2019-12

Automotive • Transport • Retail

Lithia & Driveway is one of the largest providers of personal transportation solutions in the United States. The company is among the fastest growing in the Fortune 500, allowing consumers to buy, sell, and service vehicles either digitally or through its 297 locations across the US and Canada. Lithia & Driveway is committed to improving and giving back to the communities it serves, embodying its mission statement 'Growth Powered by People'.

📋 Description

• Manage and optimize CX technology platforms including CRM, chat, call tracking, digital retail, video, AI, and equity mining tools • Serve as the subject matter expert for assigned platforms • Oversee vendor relationships, onboarding, performance, and roadmap alignment • Lead vendor business reviews and establish best practices, KPIs, and workflows to improve adoption and ROI • Partner with dealership operations, RMOs, marketing, and internal teams to improve digital customer experiences and technology utilization • Support integration and optimization across web, phone, email, text, aftersales, and OEM customer touchpoints • Develop reporting and performance insights for operational improvements and strategic decision-making • Support field adoption through training, audits, coaching, and collaboration with vendor partners and dealership teams

🎯 Requirements

• Bachelor’s degree in Business, Communications or Marketing or equivalent experience • 5+ years of automotive retail experience • Knowledge of CRM processes and sales workflows • Knowledge of digital retail tools including PRISM, FourEyes, Phone AI, lead nurture, and trade acquisition platforms • Experience with vendor management, CX technology, and performance reporting • Strong analytical, organizational, and problem-solving skills • Ability to collaborate cross-functionally and manage multiple priorities in a fast-paced environment • High School graduate or equivalent • 18 years or older required • Ability to travel up to 25% across the U.S. and Canada • Must work remotely from the United States • Ability to work in a drug-free workplace

🏖️ Benefits

• Competitive pay • Medical, Dental and Vision Plans • Paid Holidays & PTO • Short and Long-Term Disability • Paid Life Insurance • 401(k) Retirement Plan • Employee Stock Purchase Plan • Lithia Learning Center • Vehicle Purchase Discounts • Wellness Programs