Mid Market Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £100k - £120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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LucidLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

📱 Media

💰 $20M Series B on 2022-05

SaaS • Enterprise • Media

LucidLink is a cutting-edge technology company revolutionizing the way creative teams collaborate on large files. With seamless integration across desktop, web, and mobile platforms, LucidLink provides instant access to shared files, eliminating the need for downloading and syncing. Their proprietary zero-knowledge encryption ensures unmatched security, keeping data private. LucidLink's solutions cater to video, design, and animation collaboration, providing real-time access to media files and facilitating efficient workflows without altering existing tools or folder structures. Designed for scalability, LucidLink enables global enterprise teams to work together effortlessly. With a focus on creative collaboration, security, and ease of use, LucidLink empowers teams worldwide to work smarter and produce their best work.

📋 Description

• Own and grow a book of Mid-Market accounts starting at $1M ARR • Manage a portfolio of companies with 500–1000 employees • Grow net revenue retention (NRR) and maintain gross revenue retention (GRR) • Execute disciplined renewals and strategic upsells • Achieve at least 90% logo and revenue retention within 12–18 months • Reach an expansion revenue target of approximately 135% of the existing customer base • Maintain customer relationships through meetings, ad hoc syncs, and business reviews • Mitigate risk and manage customer expectations through proactive outreach and problem-solving • Develop a deep understanding of customers’ operating rhythm, stakeholders, and business objectives • Leverage data and analytics to anticipate churn and provide retention solutions • Collaborate with sales, support, and technical teams to drive customer success

🎯 Requirements

• Familiarity with software-as-a-service (SaaS) business models and customer lifecycles • Background with Media and Entertainment, Cloud Storage, and/or Software strongly preferred • Demonstrated success growing existing customer accounts via renewals and upsells • Strong communication and problem-solving skills with a customer-centric approach • Ability to work cross-functionally with sales, support, and technical teams • AI fluency as a core professional competency • Ability to provide examples of expanded key accounts over multiple renewal cycles • Resume or CV required • LinkedIn profile required

🏖️ Benefits

• Flexible PTO • Competitive salary • Stock options • Full health coverage • Professional growth and development opportunities • Opportunities for advancement and learning • Global team collaboration and startup-speed work environment