Customer Success Lead

Job not on LinkedIn

🔥 7 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

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Minehub

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2009

🎮 Gaming

Gaming

Minehub is a Minecraft-focused gaming server and community accessible via the domain minehub. net. Publicly available clues (searches for Minehub IP, Minehub Minecraft Server, Server IP, and a Discord) indicate it operates or hosts a multiplayer Minecraft server and related community services; the site also references privacy policy and terms of service pages.

📋 Description

• Lead, coach, and develop the Jules customer success management team • Set expectations, provide feedback, support career growth, and help hire as the team scales • Own customer portfolio health, retention, and expansion • Report customer success performance to leadership using clear, commercially grounded metrics • Personally manage strategic and complex accounts from implementation through renewal and expansion • Build and improve playbooks for onboarding, go-live, data migration, health monitoring, QBRs, renewals, and escalations • Represent customer needs to Product and Engineering and influence roadmap priorities • Partner with Sales on pre-sales scoping, handover, and expansion opportunities • Ensure sold solutions can be delivered and adopted • Share best practices and align ways of working across MineHub platforms

🎯 Requirements

• Experience in recycled materials, metals, or wider commodities trade is a strong advantage • Willingness to learn recycled-materials sourcing, grading, shipping, documentation, and industry terminology if coming from an adjacent background • Experience leading, mentoring, or coaching others • Sound judgement under pressure • Clear prioritisation and ownership • Ability to give direct and constructive feedback • Credibility to lead internally and in front of customers • Strong track record managing complex, multi-stakeholder accounts and software implementations, with measurable outcomes in adoption, retention, or expansion • Strong professional English • French is a plus • Comfortable with data set-up, document workflows, data imports, integrations, and reporting • SQL or BI tool experience is a plus • Commercial understanding of margins, logistics costs, price risk, and customer P&L • Process-oriented approach • Self-starter comfortable with ambiguity and building new processes

🏖️ Benefits

• Freedom to lead initiatives, own accounts, and shape how recycled materials businesses experience the platform • Mission-driven work supporting the circular economy • Collaboration with major industry players worldwide • Startup energy combined with partnerships across major industry players worldwide

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