Customer Success Manager

🔥 6 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• Serve as the primary point of contact for a defined portfolio of client accounts • Build and maintain trusted relationships with key stakeholders • Develop and execute account plans and success plans • Conduct regular check-ins and quarterly business reviews • Own retention outcomes and partner with the Retention Team on renewal timing and terms • Identify at-risk accounts through health scoring and proactive monitoring • Support renewal execution by maintaining accurate documentation, pricing and contractual details • Address client concerns and service issues, escalating complex matters as needed • Drive product adoption through onboarding, training and ongoing platform usage • Monitor usage data and engagement trends to identify adoption gaps and opportunities • Educate clients on new features, updates and best practices • Gather and relay client feedback to inform product and service improvements • Partner with Sales, Support and Product teams to ensure a seamless client experience • Coordinate with Revenue Operations on account health reporting, forecasting inputs and renewal pipeline visibility • Escalate systemic issues or portfolio trends to appropriate product teams • Maintain accurate account records, activity logs and health scores in Salesforce • Track and report retention and adoption metrics • Follow customer success processes and contribute feedback to improve workflows

🎯 Requirements

• Experience in a customer success, account management or client-facing role within software or a subscription-based industry • Must speak French and English; other languages a bonus • Strong relationship-building and communication skills • Ability to manage a diverse portfolio of accounts with competing priorities • Analytical mindset with comfort using data to identify risk and opportunity • Proactive, organized and detail-oriented approach to account management • Familiarity with CRM tools; Salesforce preferred • Familiarity with customer health scoring frameworks • Eligible to work in the EU • No visa sponsorship or relocation support available • High level of business fluency in French

🏖️ Benefits

• Occasional travel • Other languages are a bonus

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