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CRM Specialist

Job not on LinkedIn

đŸ”„ 9 minutes ago

đŸ‡ȘđŸ‡ș Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Where this job comes from

Posted on SwissBorg's careers page, not through a job board

First seen by Remote Rocketship 9 minutes ago

Logo of SwissBorg

SwissBorg

201 - 500 employees

Founded 2017

₿ Crypto

💾 Finance

💳 Fintech

Crypto ‱ Finance ‱ Fintech

SwissBorg is a leading cryptocurrency investment platform in Europe, offering a secure and reliable app for buying, selling, and exchanging cryptocurrencies. It provides exposure to decentralized finance (DeFi) through a curated portfolio that evolves with expert market insights. The platform supports multiple fiat currencies, including EUR, CHF, and GBP, and is licensed and regulated, ensuring the safety and accessibility of users' funds. With innovative features like Thematics, Smart Engine, and Portfolio Analytics, SwissBorg empowers users to make informed investment decisions, diversify their crypto holdings, and earn passive income with minimal risk. SwissBorg also offers its own multi-utility token, BORG, for community participation and investment within its ecosystem.

📋 Description

‱ Own the lifecycle programme across email, push and in-app banners ‱ Run existing journeys and build new ones where funnel gaps exist ‱ Manage transactional, triggered, seasonal, and product campaigns ‱ Maintain a coherent communications calendar and avoid over-messaging ‱ Build growth, activation, and retention strategies to increase ARPU ‱ Run experiments on messaging, timing, channels, and cohorts ‱ Report on factors affecting activation and retention KPIs ‱ Use AI to automate manual work and accelerate campaign creation, QA, and reporting

🎯 Requirements

‱ Experience in CRM, lifecycle or growth marketing, ideally in a B2C app (fintech or crypto) ‱ Hands-on experience with an ESP or CEP such as Iterable, HubSpot or similar ‱ Experience building email and push automations, including transactional and triggered flows ‱ Understanding of funnels, cohorts, activation, churn, and user engagement ‱ Strong analytics skills, including A/B testing and cohort analysis ‱ Comfortable pulling your own numbers ‱ Interest in crypto ‱ Structured, methodical, and confident sharing ideas with the team

đŸ–ïž Benefits

‱ Annual BORG bonus ‱ Genuine remote and flexible working ‱ 25 days annual leave plus local bank holidays ‱ Learning and development budget ‱ MacBook and home office budget ‱ Team and company-wide retreats ‱ SwissBorg Premium account ‱ VSOP share options ‱ BORG welcome bonus

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