Technical Support Engineer

Job not on LinkedIn

🔥 16 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MoneyHash

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

☁️ SaaS

🤝 B2B

💰 Pre Seed Round on 2022-01

Fintech • SaaS • B2B

MoneyHash is Africa and Middle East’s first all-in-one flexible payments and revenue operations platform, designed to cover all payment needs. The company focuses on helping businesses build, optimize, and scale their payment infrastructure efficiently at any stage of growth. MoneyHash provides a full-stack solution that accelerates payment processes and enhances go-to-market speed. Their platform offers a wide range of payment methods, including cards, wallets, bank transfers, crypto, and BNPL, making it easy for users to enter new markets with localized solutions. MoneyHash is ideal for software platforms, merchant aggregators, virtual wallets, eCommerce, and SaaS businesses, providing seamless integrations and payment features through its Super-API infrastructure.

📋 Description

• Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues • Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps • Debug payment flows, investigate transaction failures, and identify root causes of technical issues • Collaborate with merchants to resolve provider-specific connectivity and configuration problems • Create and maintain technical troubleshooting guides, FAQs, and best practices documentation • Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps • Support merchant onboarding by providing technical guidance during integration setup • Monitor system health and proactively identify potential issues affecting merchant performance • Work closely with third-party payment providers to resolve integration blockers and connectivity issues • Assist in testing new provider integrations and documenting technical requirements • Participate in on-call rotation to ensure 24/7 technical support coverage • Contribute to internal tooling improvements and support workflow optimization • Learn MoneyHash payment flows, platform, APIs, and sandbox during onboarding • Handle increasingly complex issues and integrations, taking ownership of customer-facing technical support cases

🎯 Requirements

• 3+ years of experience in technical support, payment integrations, or API troubleshooting • Experience with payment processing concepts including authorization, capture, refunds, and webhooks • Comfortable using tools like Postman, cURL, and log analysis platforms • Familiar with payment service providers and common integration challenges • Excellent problem-solving skills with attention to detail in technical investigations • Strong written and verbal communication skills in English • Ability to explain technical concepts to both technical and non-technical audiences • Experience working in fast-paced startup environments • Customer-focused mindset with patience and empathy when handling support cases • Previous experience with payment orchestration platforms • Knowledge of multiple programming languages (Python, Flutter, etc.) • Familiarity with database queries and data analysis • Experience with ticketing systems and support workflow management • Understanding of PCI DSS compliance and payment security standards

🏖️ Benefits

• Stock options • Health insurance • Professional development stipend • Wellness stipend • Tech allowance • Equipment financing program • Annual in-person retreat • Team engagement initiatives • Remote-first work arrangement across EMEA time zones

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