Design Operations Lead

Job not on LinkedIn

🔥 20 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Lead the delivery of mid-size, increasingly complex design operations projects and programmes • Manage core design operations processes and activity across the business area • Drive development of design operations and experience design strategies and deliver associated strategic initiatives • Drive adoption of enterprise-approved AI capabilities across the design organisation • Create scalable AI guidance, governance, documentation, standards, and best practices • Balance team needs, business goals, and operational constraints to enable successful project and programme delivery • Act as an escalation point, remove blockers, and approve design operations deliverables within defined authority • Partner with Design Leadership to integrate AI-enabled workflows, build capability, support cultural change, and enable value from emerging technologies • Enable collaboration across design disciplines and functions and engage stakeholders to align strategic initiatives • Create, evolve, and promote design operations guidelines and standards • Make data-informed process, project, and programme-level design operations decisions • Manage stakeholder expectations, risks, conflicts, and alignment issues, escalating as necessary • Communicate the value and impact of design operations decisions to varied audiences • Improve team culture, design processes, tooling, and operations workflows using structured thinking and a systems-level perspective • Support capability through coaching, mentoring, knowledge sharing, and community engagement • Translate AI experimentation, pilot programmes, and emerging capabilities into scalable guidance and best practices • Identify opportunities for responsible AI use in design operations • Oversee teams to achieve project goals

🎯 Requirements

• Experience defining and leading design operations processes, projects and programmes at pace using agile delivery methods • Experience delivering mid-sized, increasingly complex initiatives that support design teams at scale • Track record of driving structured, scalable, and collaborative operational improvements informed by team and business needs • Experience working with multidisciplinary design teams and collaborating effectively with cross-functional partners • Demonstrated leadership capabilities • Strong stakeholder management skills • Ability to communicate clearly, manage expectations, articulate the rationale behind work, and advocate for the value and impact of design • Deep understanding of user-centred design • Comprehensive knowledge of how design operations supports high-performing, inclusive, and strategically aligned design practices • Good knowledge of embedding accessibility and inclusion into design practices • Strong design thinking, operations and process management, planning and delivery, and data analysis skills • Experience supporting design operations capability development through coaching, mentoring, knowledge sharing, and constructive feedback • Experience leading capability development and organisational change initiatives • Experience supporting teams to adopt new tools, processes, and technologies through coaching, enablement, and continuous improvement