Payment Operations Analyst

🔥 17 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NatWest Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

NatWest Group is a leading banking and financial services organization based in the United Kingdom. The company is committed to supporting its customers and communities, focusing on building strong relationships and delivering a range of financial products and services including commercial banking, wealth management, and risk management. With a global presence across multiple continents, NatWest Group also emphasizes the importance of its employees, providing opportunities for professional development and a supportive work environment.

📋 Description

• Process manual payments accurately, efficiently, and in line with scheme guidelines • Handle payment investigations across multiple products, including missing payment queries and redirected payments, with direct customer contact • Process Indemnity Claims (DDIC), Challenges, and review BACS reports such as ADDACS, ARUDD, and AUDDIS • Manage Credit Payment Recovery (CPR), bulk bank error recoveries, and international payment recalls • Collaborate with external partners, including other banks, debt management companies, and Pay.UK • Collaborate with internal Operations, Product, Engineering, and Risk teams to streamline the customer journey • Assist in creating and maintaining operational processes and knowledge base resources • Train new joiners • Identify and mitigate operational risks • Contribute to a collaborative, high-performing team culture • Analyse data using Excel / Google Sheets

🎯 Requirements

• Strong payment operations experience • Proven background in payment operations covering domestic schemes (FPS, Bacs, Cards) and/or international payments • Exceptional attention to detail • Confidence investigating issues across various financial products, including business bank accounts, loans, and savings products • Solid understanding of UK payment scheme rules and procedures • Excellent verbal and written communication skills • Hands-on customer service experience • Ability to work independently • Ability to draft new workflows • Ability to thrive in a fast-paced environment • Ability to leverage data to solve operational problems • Strong practical ability with spreadsheets (Excel / Google Sheets) to analyse data • Direct experience with Credit Payment Recovery (CPR) (preferred) • Hands-on experience using the Payment Services Website (PSW) for ADDACS, ARUDD, AUDDIS, or DDIC (preferred) • Basic SQL skills (preferred)

🏖️ Benefits

• Remote First working arrangement