Vehicle Operations Specialist

🕒 March 27

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• Own Fleet Downtime End-to-End • Take full ownership of vehicles that are off-road, acting as the final escalation point for complex and high-risk cases. • Manage Complaints & Driver Dissatisfaction • Take ownership of driver complaints and dissatisfaction relating to vehicles off road, ensuring each case is handled in line with internal processes and regulatory requirements. • Build Strong Partner Relationships • Work closely with OEMs and partners to drive progress and deliver strong outcomes for drivers. • Drive Continuous Improvement & Commercial Awareness • Lead initiatives that improve how we manage vehicle downtime, identifying opportunities to enhance processes, reduce delays, and deliver better outcomes for drivers.

🎯 Requirements

• At least Five years’ experience within the aftersales sector of the motor industry, ideally within a main dealer or franchise environment. • You are comfortable interpreting technical information from dealerships and OEMs, and able to challenge where diagnoses, timelines, or outcomes do not align with expectations. • You are comfortable taking full ownership of complex cases from escalation through to resolution. • You have experience managing complaints or dissatisfied customers within a structured or regulated environment. • You are highly organised and able to manage multiple complex cases simultaneously while maintaining full visibility and control. • You are confident leading difficult conversations and able to de-escalate challenging situations with professionalism and control. • You are able to build strong, credible relationships with external partners while holding them accountable. • You are able to identify patterns in downtime, repeat repairs, and partner performance, using this insight to contribute to operational improvements. • You are comfortable working in a fast-paced, evolving environment where priorities shift and challenges arise. You remain composed under pressure and focused on delivering results.

🏖️ Benefits

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. • Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. • Rewards with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits • Dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies