Revenue Operations Director

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Parcelhero

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🚗 Transport

💰 Private Equity Round on 2021-11

Transport

ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.

📋 Description

• Manage and develop direct reports. Set clear priorities, delegate effectively, QA their outputs, and ensure the team delivers at pace. Develop both individuals in their specialist roles and build a high-performing RevOps function. • Serve as the Salesforce expert and strategic owner for Sales, Customer Success, and Marketing. Direct the architecture, pipeline expansion, and reporting configuration, working with the Salesforce Admin to execute and ensure the CRM continues to scale with the business. • Own and advance dashboards and reporting pipelines in Power BI, Looker, and GA4, connected to Azure, delivering accurate, timely revenue reporting. • Build and own LTV models, churn models, and revenue forecasting models. Translate complex modelling into clear commercial narratives for the CRO and the Board. • Drive the next generation of RevOps automation across sales and marketing workflows. Identify where automation can further reduce manual effort, improve data quality, and accelerate the revenue team. • Own and optimise the complete sales and marketing technology stack including Salesforce, Power BI, Azure, GA4, and others. Focus on optimisation, integration depth, and performance. • Build on and refine core sales processes, lead routing, opportunity management, and forecasting. Partner with the Sales Director to improve sales execution through data and process. • Support the Marketing Director with campaign attribution and email automation. Ensure marketing spend is tracked and attributed accurately.

🎯 Requirements

• Bachelor's Degree required. Business, Marketing, Finance, Computer Science, or a related field. • 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role. • Proven experience directly managing a team in a RevOps or operations environment. • Expert-level working knowledge of Salesforce CRM in a live commercial environment. Salesforce Administrator certification is a plus, but not required. • Demonstrable, hands-on experience building LTV models, churn models, or revenue forecasting models. • Demonstrable, hands-on experience with Looker, Power BI, and GA4. • Proven experience managing and optimising a complex, multi-tool sales and marketing technology stack. • Strong understanding of B2B sales and marketing dynamics. Experience in SaaS, logistics, or e-commerce is a significant plus, but not required. • Track record of building and advancing reporting automation. • Excellent project management, stakeholder communication, and documentation skills. • Proficiency in Google Workspace (Gmail, Docs, Sheets, Slides).

🏖️ Benefits

• You'll receive a generous holiday entitlement, giving you the time you need to rest and recharge. You also receive your birthday off. • Enjoy paid leave on all UK bank holidays as standard. • We offer a company sick pay scheme that aligns with the statutory minimum to support you when you're unwell. • Get rewarded for your hard work and dedication with regular performance and salary reviews. • Be yourself and thrive in our casual and upbeat environment. • You need a minimum 20 MB broadband line, and your own PC/Laptop with a camera.