Account Manager, Channel Partner

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Patch My PC

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔐 Security

🏢 Enterprise

SaaS • Security • Enterprise

Patch My PC is a company that provides software solutions for automated patch management and application updates. Their tools integrate with Microsoft solutions like ConfigMgr and Intune to automate the deployment and management of third-party applications across enterprise environments. With features such as custom pre- and post-install scripts, application lifecycle management, and detailed reporting and analytics, Patch My PC helps IT professionals, MSPs, and security teams enhance their patching processes, saving time and ensuring system security. The company offers products that are user-friendly and support thousands of applications, easing the management of software updates and enhancing endpoint security. Patch My PC stands out with its responsive support team and comprehensive integration capabilities.

📋 Description

• Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact. • Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business. • Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies. • Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner. • Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams. • Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers. • Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

🎯 Requirements

• 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors). • Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes. • Proven ability to manage renewals, expansions, and complex deal cycles through channel partners. • Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support. • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority. • A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment. • High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).

🏖️ Benefits

• Pension: Patch My PC contributes upto 10% • Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents cost. • Income Protection & Life insurance through Canada Life • 10 days sick leave • 25 days of PTO • Three Days of Volunteer leave • Charitable donation matching • Tuition reimbursement • Gym & fitness reimbursement • Internet Stipend