Lead Client Partner

Job not on LinkedIn

🔥 18 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Define and scale global Account Management role expectations, competency frameworks and operating standards • Create playbooks, governance models and best-practice frameworks across regions • Develop team operating rhythms, customer engagement standards and success measures • Build scalable models supporting onboarding, adoption, value realisation and renewal readiness • Lead, coach and develop Customer Delivery Managers • Set objectives, expectations and performance standards • Foster accountability, collaboration and customer focus • Provide functional leadership and capability development for Strategic Account Managers • Own the post-contract customer lifecycle from sales handover through onboarding, adoption, engagement, value realisation and renewal • Establish and maintain an account-health framework • Strengthen customer governance, success planning and executive engagement • Improve renewal readiness through customer evidence packs, value narratives and success metrics • Identify and support within-contract growth opportunities • Collaborate with Sales, Product, Marketing, Customer Success, Implementation Delivery, RevOps and Enablement teams • Act as an escalation point for complex customer situations, renewal risks and competitive threats • Share customer insight to inform product, commercial and strategic decisions • Represent Account Management in central leadership forums • Provide executive insight into customer outcomes, engagement trends, renewal health and portfolio performance • Help shape Pearson's approach to customer success and long-term customer value creation

🎯 Requirements

• Significant leadership experience across Account Management, Customer Success, Strategic Accounts, Post-Sales or Customer Delivery functions • Experience leading multi-regional or international teams • Proven success designing and embedding customer-facing operating models, standards and playbooks at scale • Strong track record of leading through influence within matrix organisations • Experience developing customer lifecycle strategies that improve adoption, retention and renewal outcomes • Deep understanding of customer adoption, value realisation, retention, renewal readiness and account growth • Experience building Account Management systems, frameworks and governance disciplines • Strong commercial acumen and confidence using CRM platforms, customer analytics and forecasting tools • Excellent executive communication and stakeholder management skills • Ability to influence senior leaders and align diverse teams around common goals • Structured, pragmatic and solution-oriented approach to complex business challenges • Strong planning, organisation and prioritisation capabilities • Comfortable working within global, matrixed environments • Digital confidence across technology products and customer success platforms without needing to be a technical specialist • Judgement to challenge constructively, make decisions and bring recommendations rather than waiting for detailed direction • Desirable: Experience within Higher Education, Education Technology, SaaS or digital learning environments • Desirable: Knowledge of customer success technologies and account-health methodologies • Desirable: Experience leading transformation or capability-building initiatives • Desirable: Familiarity with strategic account planning and enterprise customer engagement models

🏖️ Benefits

• Opportunity to influence strategy on a global scale • Opportunity to develop high-performing teams • Opportunity to strengthen customer partnerships • Opportunity to shape how Pearson delivers long-term value for customers across the higher education sector • Remote working with no regular office requirement • Customer travel opportunities and varied working patterns combining virtual engagement and face-to-face meetings