Business Operations Manager

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

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Logo of Provenir

Provenir

201 - 500 employees

Founded 2004

☁️ SaaS

💳 Fintech

🤖 Artificial Intelligence

SaaS • Fintech • Artificial Intelligence

Provenir is the Decision Intelligence Platform for financial services providers. It offers a low-code, cloud-native SaaS platform that consolidates data, AI models, analytics and decisioning agents into a single governed environment to support credit risk, fraud & identity, compliance, onboarding, customer management and collections. The platform provides real-time, AI-powered decisioning, a data marketplace for identity/fraud/credit data, case management, and tools for deploying, validating and optimizing models and policies across global markets. Provenir is used by banks, credit unions, fintechs, payments and telco customers and processes billions of decisions annually.

📋 Description

• Translate the leadership team’s priorities into practical actions, timelines and deliverables • Own projects from initial idea through completion • Prepare research, analysis, presentations and briefing materials to support business decisions • Track commitments, follow up with stakeholders and resolve issues that could delay progress • Address day-to-day operational challenges and build practical solutions • Create and improve workflows, documentation and tools • Coordinate external providers and shared support functions, including Finance, HR and Legal • Support enterprise sales opportunities through proposal coordination, presentation development and internal follow-up • Maintain accurate CRM information and provide visibility into pipeline, next steps and outstanding actions • Coordinate customer procurement requests, due diligence and contract processes • Coordinate activities across Sales, Product, Technology and Customer Delivery • Track customer commitments, project milestones and dependencies • Ensure decisions and next steps are clearly communicated and followed through • Develop dashboards and trackers for business priorities, commercial activity, customer progress and spending • Analyze data to identify issues, opportunities and actions • Establish meeting agendas, action logs and regular progress updates • Introduce structure to keep the business coordinated as it grows

🎯 Requirements

• Proven record of relevant experience in business operations, startup operations, consulting, commercial operations or a comparable role • Experience in an early-stage or fast-growing technology business, ideally B2B SaaS • Strong analytical skills and confidence working with spreadsheets, business data and presentations • Excellent organization, communication and follow-through • Comfort using CRM systems, project management platforms and collaboration tools • Experience in AI, fraud prevention and financial crime is an advantage • Must reside in the United Kingdom • Must be authorized to work in the relevant country for any employer

🏖️ Benefits

• Comprehensive health and wellness plans • Paid time off • Company holidays • Flexible and remote-friendly opportunities • Maternity/paternity leave

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