Director of Strategic Accounts

🔥 16 hours ago

🌐 United Kingdom, Italy – Remote

🇬🇧 United Kingdom – Remote 🇮🇹 Italy – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PTC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.

📋 Description

• Lead strategic customer growth across a portfolio of Onshape's largest and most valuable accounts • Drive retention, expansion, and long-term customer success • Build executive-level relationships with engineering, product development, and operations leaders • Grow recurring revenue and expand platform adoption • Own a portfolio of key enterprise and strategic accounts • Develop and execute multi-year account growth strategies • Drive net revenue retention through upsell, cross-sell, and expansion opportunities • Identify new business units, geographies, and use cases within customer organizations • Conduct regular executive business reviews focused on value realization and strategic outcomes • Position Onshape as a critical platform supporting digital transformation and product development initiatives • Achieve and exceed annual and quarterly expansion revenue targets • Drive forecasting accuracy and pipeline visibility through Salesforce • Develop account plans, growth strategies, and opportunity roadmaps • Partner with Customer Success to maximize adoption and customer outcomes • Identify risks and develop mitigation plans to protect recurring revenue • Champion customer feedback internally to improve the customer experience • Partner with Technical Services on complex customer solutions • Collaborate with Marketing on account-based programs and customer advocacy initiatives • Work with Sales leadership on coordinated territory and account planning • Mentor junior Account Managers and contribute best practices • Serve as a trusted advisor to customers and influence Onshape's growth across EMEA

🎯 Requirements

• Exceptional executive presence and communication skills • Strong consultative selling and relationship management capabilities • Ability to navigate complex enterprise organizations • Strong forecasting and pipeline management discipline • Ability to influence internal and external stakeholders at all levels • 8+ years of experience in enterprise account management, strategic sales, customer success, or related roles • Proven track record of growing and renewing large SaaS or subscription-based accounts • Experience managing complex, multi-stakeholder enterprise relationships • Demonstrated success achieving expansion revenue and retention targets • Experience in CAD, PLM, Product Development, Engineering Software, Manufacturing Technology, or related industries is strongly preferred • Experience working with executive-level buyers and decision makers • Experience with Salesforce

🏖️ Benefits

• Opportunities to explore, learn, and grow • Ability to see ideas come to life • Celebrating differences and diverse perspectives • Opportunity to help shape the future of cloud-native product development • Work with innovative engineering organizations worldwide • Collaboration with talented colleagues across Sales, Customer Success, Product, and Technical Services • Direct impact on customer growth and business success