Manager, Customer Analytics

Job not on LinkedIn

🕒 May 29

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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QS Quacquarelli Symonds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

📚 Education

Education

QS Quacquarelli Symonds is a global leader in higher education performance and insights, offering solutions in student recruitment, reputation management, and employability. The company partners with universities, business schools, and governments worldwide to enhance institutional goals and performance. With a significant focus on digital innovation and sustainability, QS provides data-driven tools and advisory services to help institutions understand and amplify their reach and impact. QS is renowned for its world university rankings and extensive expertise in the higher education sector.

📋 Description

• Own the development and delivery of customer lifecycle insight across onboarding, adoption, engagement, and renewal • Lead the execution of the global CX KPI framework, including retention, churn, adoption, engagement, CSAT, NPS, and customer health scoring • Own the mapping, documentation, and continuous improvement of core CX business processes across the customer lifecycle • Oversee the provisioning of customer accounts across platforms, ensuring that access, entitlements, and configurations accurately reflect commercial agreements • Lead a small team responsible for analytics, reporting, and provisioning operations

🎯 Requirements

• Experience in customer analytics, CX operations, or similar roles • Experience working within subscription or lifecycle-based business models • Proven experience delivering KPI reporting and customer insight in an operational environment • Experience defining customer health models and embedding them into workflows • Strong experience mapping business processes and translating them into system execution • Hands-on experience with CRM platforms such as HubSpot • Experience managing or overseeing account provisioning or operational workflows

🏖️ Benefits

• flexible working environment • opportunities for professional development • culture of collaboration and support