Account Manager

🔥 4 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.
• No salary listed.

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Runpod

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $20M Seed on 2024-06

Artificial Intelligence • SaaS • B2B

Runpod is a cloud platform that provides on-demand GPU compute and managed infrastructure tailored for AI development and deployment. It offers GPU "Pods" across 31 global regions, serverless GPU endpoints for low-latency inference, multi-node GPU clusters for distributed training, and a hub for deploying open-source models and templates. Runpod emphasizes fast startup (sub-200ms cold starts), autoscaling from zero to thousands of workers, support for 30+ GPU SKUs, and tooling for the full AI lifecycle from experiment to production, targeting developers and enterprise AI teams.

📋 Description

• Nurture and grow relationships with existing customers • Focus on retention, expansion, and maximizing customer value from Runpod’s AI infrastructure platform • Serve as the main point of contact for a portfolio of existing accounts • Monitor usage, billing, feature adoption, and churn-risk metrics and intervene proactively • Drive renewals, upsells, and cross-sells, including GPU capacity, feature modules, and premium support plans • Conduct QBRs and MBRs covering ROI, roadmap, usage insights, and new offerings • Liaise with product, engineering, and support teams to resolve issues, advocate for enhancements, and remove blockers • Build account plans, forecasts, and growth strategies • Track churn, net revenue retention, expansion revenue, and customer satisfaction metrics and report to leadership • Handle contract renewals, negotiations, and escalations • Maintain accurate CRM data, including pipeline, account notes, and forecasts • Occasionally assist with onboarding or transitions of new clients within the portfolio • Periodically travel to visit top customers or represent Runpod at industry events

🎯 Requirements

• Ideal candidate based in the UK or Ireland • 2–5 years of experience in account management, customer success, or post-sales roles, ideally in SaaS, cloud, or infrastructure • Strong technical acumen and confidence engaging developers and executives • Strong relationship skills and ability to manage multiple technical and business stakeholders • Understanding of churn, usage, ARR/MRR, and net revenue retention metrics • Ability to analyze usage data, identify trends, and make recommendations • Excellent verbal and written communication and presentation skills • Proficiency with CRM, analytics tools, and Slack-like collaboration platforms • Self-starter able to take ownership of accounts end-to-end • Familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling is a bonus • Successful completion of a background check • Eligible to work in the United States; visa sponsorship is not available

🏖️ Benefits

• Uncapped commission potential tied to account expansion • Meaningful equity in the form of RSUs • Flexible PTO • Remote-first work arrangement • $1,200 home office and equipment stipend • Collaborative team working mainly in Slack • Learning and ownership-focused culture • Periodic travel to visit top customers or attend key industry events

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