Project Manager

🕒 May 18

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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Sabio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2016-07

Artificial Intelligence • Enterprise • SaaS

Sabio is a company that specializes in optimizing and enhancing customer experience through technology solutions. They focus on AI and automation to improve contact center performance, reduce call volumes, and empower customer service agents. Sabio offers a range of solutions, including voice automation, virtual assistants, data analytics, and CRM integration, to help businesses make data-driven decisions and exceed customer expectations. The company collaborates with partners such as Amazon Connect, Avaya, Genesys, Salesforce, and more to deliver comprehensive customer experience solutions.

📋 Description

• Lead and manage projects through their entire project lifecycle • Gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality • Manage multiple projects with high levels of complexity based on a range of different technology applications and platforms • Strong focus on financial and commercial management therefore a solid understanding of cost management processes • Support client relationships during project delivery with strong communication • Ensure agreed deployment schedule is met • Collate work packages, project plans and presentations in support of pre-sales activities • Build strong relationships with commercial teams to support future opportunities • Demonstrate strong leadership and team building skills • Report on project progress to the Sabio Programme Managers • Contribute to the development of Sabio project and programme processes

🎯 Requirements

• Strong experience of Waterfall and Agile project delivery methodologies • Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability. • Experience of virtual project team management (e.g. matrix management across technical teams). • Experience of managing complex technical projects. • Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail. • Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding. • Ability to work with senior stakeholders internally and externally. • A strategic thinker with future focus in mind. • Background in IT or the customer services/contact centre industry. • Experience of working in a professional services or customer facing role. • Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills. • Proven project management experience within a professional services, consultancy or systems integrator environment. • Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation

🏖️ Benefits

• Pension Scheme • Remote/Flexible work • Life insurance • Private health and dental care • Cycle to work • 28 days paid holiday a year (this includes three Sabio days) • LinkedIn Learning • Plus many more! (Benefits are dependant on your base location.)