Account Manager – Insurtech

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

💵 £40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SchemeServe

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

💳 Fintech

Insurance • SaaS • Fintech

SchemeServe is a fully-serviced insurance software solution, hosted in the cloud, designed for Managing General Agents (MGAs), brokers, and insurers. It offers a wide array of features including policy administration, client management, and real-time reporting, all supported by a dedicated customer service team. SchemeServe empowers users to build and manage their own insurance products quickly and efficiently, ensuring high levels of uptime and support.

📋 Description

• Own the day-to-day relationship with a portfolio of clients • Build strong client relationships and support retention and renewals • Act as the primary interface between clients and SchemeServe • Take ownership of customer issues and drive them through to resolution • Coordinate actions and involve the right people at the right time • Investigate customer problems and work with internal teams on practical solutions • Act as a senior escalation point for client concerns or complaints • Monitor account health, risks, opportunities and customer-experience improvements • Report successes, risks, account health and opportunities to the Chief of Wunderwriting • Support long-term renewal negotiations and identify account-growth opportunities • Keep CRM records and client communications accurate and up to date • Support outward sales campaigns and platform demonstrations as needed • Organise corporate entertainment events and client engagement opportunities

🎯 Requirements

• Experience in account management, client relationship management, customer success or a similar customer-facing role • Genuine curiosity about technology and interest in understanding how software and systems work • Comfort asking technical questions and working with technical teams; developer experience not required • Strong problem-solving skills and a practical, solutions-focused mindset • Excellent communication skills with technical and non-technical people • Strong organisational and prioritisation skills • Excellent attention to detail and ability to track multiple workstreams • Proactive and diligent approach; ability to work at pace and follow things through independently • Experience working with software, technology platforms or SaaS products highly desirable • Ability to build rapport and develop trusted, long-term client relationships • Insurance/Insurtech industry experience is a major bonus • Full UK driving licence and access to a car

🏖️ Benefits

• Fully remote working • Team retreats twice a year • Self-development opportunities • Free books • Mentoring • Professional development • Flexible working • Paid charity days • Relaxed and open company culture