Customer Administration Hub Adviser

Job not on LinkedIn

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

💵 £25.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 0%

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Seetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Seetec is one of the largest employee-owned companies and public service providers in the UK, dedicated to changing lives and communities for the better. They offer a variety of support services aimed at helping individuals achieve their career goals, including job searching, apprenticeships, housing support, and health and wellbeing assistance. With a focus on empowerment and tailored support, Seetec works with people from all walks of life, ensuring they have the tools and guidance needed to realize their unique potential and shape their futures.

📋 Description

• Provide high-quality administrative support for the Customer Administration Hub • Maintain accurate contract records, financial systems and information • Process contract claims according to contractual guidelines and company procedures • Deliver customer service to internal and external stakeholders • Support operational teams and liaise with stakeholders to ensure submission quality and data accuracy • Identify and resolve anomalies and queries within agreed timeframes • Monitor compliance with contractual requirements, SLAs and KPIs • Handle sensitive and confidential personal data in accordance with GDPR and data protection policies • Identify process improvements and create efficiencies • Work under the direction of the Customer Administration Hub Team Leader • Promote safeguarding, Prevent and modern British values • Participate in professional development and required training • Undertake other duties appropriate to the post

🎯 Requirements

• Background in administration, customer service, finance or a similar support role • Organised, customer-focused and confident working with data and systems • Strong organisational, interpersonal and communication skills • Effective use of Microsoft Teams and telephone communication • Fully IT literate • Experience using Office 365 applications and modern digital technologies, particularly Excel • Ability to manage and respond to internal and external email enquiries • Ability to investigate queries and update internal systems accurately and efficiently • Ability to work flexibly, including necessary travel and overnight stays • Commitment to GDPR, confidentiality, safeguarding, equality, diversity and inclusion, quality, health and safety and IT policies • May be required to process a Disclosure and Barring Service (DBS/DS) check

🏖️ Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits • Employee-owned organisation • Personal development and necessary training

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