Customer Administration Hub Adviser

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

💵 £25.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 0%

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Seetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Seetec is one of the largest employee-owned companies and public service providers in the UK, dedicated to changing lives and communities for the better. They offer a variety of support services aimed at helping individuals achieve their career goals, including job searching, apprenticeships, housing support, and health and wellbeing assistance. With a focus on empowerment and tailored support, Seetec works with people from all walks of life, ensuring they have the tools and guidance needed to realize their unique potential and shape their futures.

📋 Description

• Process and maintain system records for all managed contracts • Complete administration in accordance with contractual and company procedures • Deliver high-quality customer service to internal and external stakeholders • Maintain accurate and up-to-date financial systems and information • Process contract claims according to stipulated contractual guidelines • Support operational teams to ensure submission quality and data accuracy • Liaise with stakeholders to identify and resolve anomalies within agreed timescales • Uphold GDPR, confidentiality and data protection standards • Identify opportunities to improve processes and create efficiencies • Work under the direction of the Customer Administration Hub Team Leader • Ensure best practices are identified, followed and championed • Participate in and promote Prevent and safeguarding of children, young people and vulnerable adults • Adhere to company policies and procedures • Undertake other duties appropriate to the post

🎯 Requirements

• Background in administration, customer service, finance or a similar support role • Organised, customer-focused and confident working with data and systems • Strong attention to detail and organisational skills • Strong interpersonal and communication skills • Effective use of Microsoft Teams and telephone communication • Fully IT literate • Experience using Office 365 applications and modern digital technologies, particularly Excel • Ability to manage and respond to internal and external email enquiries and investigate queries • Ability to work independently and as part of a team • Ability to work flexibly, including necessary travel and overnight stays • Commitment to GDPR, confidentiality, safeguarding, equality, diversity and inclusion, quality, health and safety and IT policies • Willingness to undertake necessary training and professional development • May be required to complete a Disclosure and Barring Service (DBS/DS) check

🏖️ Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits • Employee-owned organisation

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