Deal Desk & Contracts Manager

🔥 6 minutes ago

🇪🇺 Europe – Remote

💵 €56k - €88k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Sword Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Own the end-to-end contracting workflow for new and expansion deals: draft from templates, issue paper, track versions, and drive to signature • Review and negotiate customer redlines on MSAs, order forms, BAAs, and performance guarantees; resolve standard positions and escalate non-standard terms to Legal with recommendations • Run the approval process for discounts, non-standard pricing, and risk terms across Sales, Finance, Legal, Clinical, and Security, maintaining SLAs • Advise sales representatives on deal structure and commercial levers; coach them on standard positions • Maintain accurate contract status, terms, and approvals in Salesforce and the CLM, with handoff to Billing and Account Management after signature • Maintain the Deal Desk playbook, including fallback positions, clause library, approval matrix, and deal-stall reasons • Support Sword’s commercial team in delivering AI-powered healthcare at scale

🎯 Requirements

• 4+ years in Deal Desk, Contract Management, Commercial Legal Ops or a similar role supporting enterprise B2B sales • Hands-on experience negotiating redlines on commercial agreements, including indemnification, limitation of liability, warranties, data privacy, and SLAs, and knowing when to escalate • Track record of coordinating multi-party approvals across Sales, Finance and Legal on tight timelines • Very strong attention to detail and version control, together with commercial judgement • Experience with Salesforce and a CLM tool such as Ironclad, Spotdraft or equivalent • AI fluency at least at Explorer (Level 1), using AI daily to boost personal productivity • Experience in digital health or SaaS, and with contracting through channel partners (nice to have) • Paralegal or contract-management experience or certification (nice to have)

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