Success Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tabeo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏥 Healthcare

☁️ SaaS

💳 Fintech

💰 $959.7M Debt Financing - Tabeo on 2024-06

Healthcare • SaaS • Fintech

Tabeo is a software platform and payments suite built for dental practices and groups. It combines card payments, patient finance (with FCA-compliant lending flows and automated credit/affordability checks), and membership plans into a single dashboard (Revenue Engine) that integrates with practice management systems to handle billing, collections, clinician payroll allocation, and reporting. The product is positioned for practice managers, owners and multi-site groups to increase treatment acceptance, automate recurring revenue, reduce back‑office overhead and provide visibility into practice finances.

📋 Description

• Manage incoming HubSpot tickets from merchants • Handle inbound callbacks from merchants, resolving queries at first point of contact where possible • Prioritise and triage volume across a wide base of practices • Create and route service tickets for IAR (Introducer Appointed Representative) reviews • Create and route service tickets for new practice onboardings • Escalate queries outside standard resolution to the relevant team • Operate entirely within HubSpot for ticket management and reporting • Follow documented processes for consistent, repeatable resolution • Work alongside Customer Success on shared accounts and handoffs • Flag recurring issues or themes to improve processes and documentation

🎯 Requirements

• Background in customer support or customer success • Comfortable working with ticketing systems day-to-day • Strong, clear written and verbal communication skills • Fully remote candidate from the UK

🏖️ Benefits

• Remote-first working • £2,000 annual training and development budget • Fully equipped home-office setup • AXA Business Health private medical cover (UK), including dental, optical, life assurance, wellbeing support and gym discounts • Electric car scheme • 24 days’ annual leave plus birthday off • Enhanced parental leave • Fertility treatment leave (up to 5 days per year) • Contributing pension scheme (UK) • Company trips, offsites, and team get-togethers