Arrears Executive

Job not on LinkedIn

🕒 September 4

🇬🇧 United Kingdom – Remote

💵 £31k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tandem Bank

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

Tandem Bank is a locally owned and operated bank with locations in Tucker, Decatur, and Peachtree Corners. It offers a range of business and personal banking services, with a focus on providing personalized service and expertise to help businesses thrive. Tandem Bank combines personal service with the latest digital banking technology to enable customers to access their finances anytime and anywhere, whether through a computer, tablet, or smartphone. It prides itself on being a 'relationship bank' that prioritizes customer needs and offers tailored solutions for business expansions and financial inquiries. Their offerings include online banking, mobile banking, and credit card services, catering to both business and personal banking clients.

📋 Description

• Provide efficient and professional service to customers, ensuring they receive the required information • Manage inbound customer service communications via telephone, correspondence, email and portal from customers and third parties • Service and manage arrears across mortgage and loan products • Issue regulatory transactional documentation accurately, including regulatory arrears correspondence • Identify and appropriately refer complaints, vulnerability and fraud cases requiring specialist handling • Identify, log and investigate complaints and work toward resolutions • Understand vulnerable customers’ specific needs and treat them with care and consideration • Conduct outbound contact with customers in arrears to establish the causes of payment difficulties and identify rehabilitation options • Negotiate repayment of arrears with customers and authorised third parties, considering individual circumstances • Complete Income and Expenditure assessments and determine suitable forbearance options • Apply late arrears and litigation practices • Ensure written and verbal customer contact complies with company standards, FCA regulations, Customer Complaint procedures and Treating Customers Fairly principles • Maintain ongoing competence under the Group Training and Competence Framework • Challenge existing processes and implement positive changes within own span of control • Keep current with company and regulatory changes affecting the business area • Contribute to Company Balance Scorecard objectives and demonstrate company values • Promote a culture of fair customer treatment and fair outcomes

🎯 Requirements

• Previous experience in financial services, with relevant regulatory appreciation and demonstrable success in customer service and arrears within a regulated lending environment • Demonstrable experience of working accounts in arrears, including applying arrears forbearance options and identifying vulnerable customers • Demonstrable experience of collecting arrears for mortgages and loans • Demonstrable knowledge of FCA rules, including MCOB and CONC rules, delivering fair outcomes to customers, CCA and GDPR regulations • Working knowledge of customer services and arrears management in a regulated lending environment • Knowledge and practical application of handling customer complaints • Knowledge and practical application of dealing with vulnerable customers • Knowledge and practical application of completing Income and Expenditure assessments and deciding suitable forbearance options • Knowledge and practical application of late arrears and litigation practices • Ability to attain and maintain competence under the Group Training and Competence Framework • Ability to work 36.25 hours per week on a Monday-to-Saturday rota between 8am and 7pm, including the last Saturday of each month from 9am to 12pm • Successful completion of background checks, including credit, criminal records and CIFAS Internal Fraud Database checks

🏖️ Benefits

• Up to 20% bonus • 25 days annual leave plus 8 days Bank Holiday • Additional day off for a celebration day • Buy or sell up to 5 days holiday a year • Healthcare cash plan through Westfield Health • Life Assurance at 3 x salary • Electric Vehicle salary sacrifice scheme • Cycle to Work salary sacrifice scheme and a free helmet • Salary sacrifice Pension contribution, 4% employee contributions matched with 4% Tandem contribution (subject to salary eligibility) • Smart Tech scheme (buy goods with 0% interest) • 10% discount on solar panels • Tandem Hub for treats, cash back and discounts on UK retailers • 2 days per year paid volunteering • Free cereal, snacks and drinks in all offices • Quarterly team social budgets • Planting a tree in the Tandem Grove as a welcome gift • Early Friday finish for volunteering 2 days a year • Tandem PR and marketing support for raising £200 per annum for charity • Additional 1 day annual leave for having renewable energy at home • £500 towards a home charger for driving an electric car • Reasonable adjustments available during the hiring process