Account Executive – Groups & MICE

🕒 April 29

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The Leading Hotels of the World

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

🏪 Marketplace

👥 B2C

🛍️ eCommerce

Marketplace • B2C • eCommerce

The Leading Hotels of the World is a membership and marketing organization representing an independent collection of luxury hotels worldwide, offering consumers a curated booking platform, loyalty program (Leaders Club), and promotional content highlighting unique, high-end properties and experiences. It operates an online consumer-facing site for searching and reserving rooms, provides marketing and distribution services to member hotels, and promotes wellness, immersive experiences, and exclusive offers to affluent travelers.

📋 Description

• Responsible for managing and driving the conversion of group enquiries by coordinating the end-to-end lead process between clients and LHW member hotels • Support the qualification and handling of group and MICE enquiries in collaboration with the Senior Account Manager • Manage and progress a high-volume pipeline of enquiries, ensuring timely distribution of qualified • Coordinate between clients and member hotels to drive responses, track timelines, and ensure smooth progression of enquiries • Monitor and manage key deadlines (proposal validity, room block expiry, client decisions) to minimize lost opportunities • Maintain accurate tracking and reporting of pipeline activity, ensuring visibility and consistency in CRM systems (Salesforce) • Support inbox management and day-to-day coordination of incoming enquiries • Contribute to CRM data accuracy, including account classification processes and database maintenance • Support the planning and logistics of LHW client events (venue sourcing, coordination, materials, on-site support) • Assist with preparation, coordination, and follow-up of LHW educational initiatives (e.g. webinars, trainings) • Support onboarding and training of interns, ensuring consistency in processes and quality of execution • Identify priority opportunities within the pipeline based on revenue potential and conversion likelihood, proactively supporting conversion strategy • Support the Senior Account Manager in managing MICE and selected entertainment accounts • Represent LHW and its member hotels at selected industry events, trade fairs, and client engagements

🎯 Requirements

• Bachelor’s degree, ideally in Business, Sales, Marketing, or Hospitality • 1-2 years of experience in hospitality sales or in hotel/client service-related roles; exposure to luxury or international markets is a plus • Analytical and solution-oriented, with a proactive approach to supporting client and team needs • Adapts well in fast-paced environments; comfortable managing shifting priorities across internal teams and client-facing tasks • Self-motivated and dependable, with the discipline to deliver high-quality work independently • Strong written and verbal communication skills, with the ability to engage professionally across teams and client touchpoints • Organized and detail-focused, able to manage multiple tasks, timelines, and deliverables effectively • Demonstrates solid time management and the ability to prioritize in deadline-driven environments • Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word) to support sales documentation, client communication, and internal reporting

🏖️ Benefits

• Competitive Salary and benefits package • Up to $500 for home office setup credit • Up to $500 travel credit that supports and encourages our employees’ passion for travel • Opportunity to work in a diverse and dynamic environment • Professional development opportunities • Flexible working arrangements