Account Director

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Thrive is the industry's fastest-growing learning technology company that provides a modern, all-in-one learning experience platform used by millions of users and large enterprise customers. The company offers SaaS-based products and services to help organisations deliver training and development at scale, serving recognizable brands and operating across multiple countries with both remote and hybrid teams.

📋 Description

• Build, maintain, and expand trust-based relationships with key customer stakeholders • Understand client objectives, challenges, and opportunities to position Thrive solutions • Identify upsell and cross-sell opportunities within existing accounts • Develop account strategies supporting customer and Thrive business objectives • Collaborate with Product, Sales, and Marketing on organic growth strategies • Proactively manage subscription-client renewals • Build value-based renewal propositions and mitigate renewal risks • Facilitate customer de-escalation and return-to-health plans • Coordinate cross-functional teams to solve customer challenges and risks • Collaborate with Professional Services, Customer Success, and Customer Support • Develop deep knowledge of Thrive solutions and future innovations • Track account health, adoption, engagement, and success metrics with Customer Success • Use data insights to identify trends, opportunities, and improvements • Monitor industry trends, competition, and emerging technologies • Propose and drive Account Management process improvements

🎯 Requirements

• Proven experience as an Account Executive or in a quota-carrying, closing sales role • Genuine desire to move client-side into account management and long-term relationship ownership • At least 5 years' experience selling or working with LMS/learning technology is essential • Demonstrated success balancing revenue and retention targets and driving customer satisfaction • Experience managing risk and escalation with a matrix team • Customer-centric approach and understanding of the customer lifecycle • Interest in customer challenges, industry trends, and emerging technologies • Organised, methodical, agile, and adaptable to changing priorities and requirements • Comfortable with ambiguity and highly self-motivated • Confident and effective communication with internal and external stakeholders • Ability to drive accountability and execute actions across multiple stakeholder groups • Ability to map account lists to identify expansion opportunities • Strong negotiation and consultative selling skills • Experience managing pipeline, forecasting, and closing

🏖️ Benefits

• Unlimited Holiday to support work-life balance • Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings • Flexible Working Hours within core hours (10:00–16:00) • Birthday & Christmas Off, including festive shutdown between Christmas & New Year • Work From Anywhere—fully remote-friendly (4 weeks a year) • Health Cash Back Plan with Health Shield • Employee Assistance Program for confidential support • Financial support program via Maji • Salary Sacrifice Pension Scheme • Death in Service (4x annual salary) • Green Car Scheme through salary sacrifice • Cycle to Work Scheme—save up to 42% on a new bike • Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield