Multi-Skilled Customer Service Advisor, Danish Speaking

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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tombola

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

tombola is Britain's largest online bingo operator, founded in 2006 in Sunderland and now operating across Europe. The company develops all of its bingo and exclusive games in-house, focuses on low-stake play and industry-leading safer-gambling practices, and serves a large online community of players. tombola is consumer-facing and part of Flutter UK & Ireland, while continuing to operate independently with roles across technology, customer experience, game development and support.

📋 Description

• Support players across tombola’s Danish territory by responding to customer service queries • Host game chat rooms and create friendly, engaging conversations • Welcome new players and keep conversations going through quizzes and games • Provide advice and guidance on games, promotions and site changes • Help players access further support when needed • Build knowledge of tombola websites, promotions and games • Participate in the Daily Task Rota, including verifications, winner processing, escalations, referrals, failed transactions and social media support • Respond promptly while meeting response times, quality standards and performance expectations • Respond thoughtfully when players raise concerns or show signs of risk • Recognise safer gambling triggers and follow processes to provide appropriate support • Represent social campaigns • Share ideas to improve the customer experience • Bring tombola’s values to life in everyday work

🎯 Requirements

• Fluency in Danish is essential, including the ability to read, write and speak Danish confidently • Great communication and people skills, with the ability to explain information clearly and use accurate grammar and language • A friendly, helpful approach and a passion for giving customers a great experience • Ability to manage different tasks and organise your workload • Confidence working in a busy environment and moving between tasks • Practical approach to solving problems, with confidence to ask for support when needed • Self-motivation and willingness to work together and support teammates • Openness to feedback and enthusiasm for learning • Confidence using everyday computer tools such as Excel, Word and PowerPoint • Availability for shifts Monday to Sunday, between 12pm and 8pm, including one day at the weekend • Ability to work 40 hours per week • UK-based work eligibility implied by the UK remote arrangement

🏖️ Benefits

• Full training provided • Support from the team while building confidence • Fully remote work within the UK