Customer Success Analyst, Polish Speaker

🕒 April 28

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Trade Nation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💸 Finance

💳 Fintech

Finance • Trading • Fintech

Trade Nation is a financial services company that specializes in offering spread trading and CFD (Contract for Difference) trading across a wide array of global markets, including forex, commodities, indices, and shares. With a focus on providing low-cost fixed spreads, Trade Nation aims to deliver transparent and cost-effective trading solutions for both novice and experienced traders. Their platforms support seamless trading across multiple devices, integrating tools like Supercharts and Superspreads to enhance user experience. Trade Nation is regulated in several jurisdictions, including the UK, Australia, Bahamas, Seychelles, and South Africa, and they are known for their partnerships with top athletic entities like Aston Villa Football Club.

📋 Description

• Help customers with their trading and administrative issues to full resolution in a pro-active manner to ensure customer experience remains positive. • Be aware of financial market news and upcoming events to be anticipatory and informative with the customer base to deliver a higher-than-expected service. • Update all records of client interactions in the CRM and associated systems throughout the day and to departmental standard. • Ensure that you act with adherence to all relevant regulatory requirements.

🎯 Requirements

• Previous experience in working in the financial services sector, or • Knowledge or demonstrated interest in the CFD/FX/online trading space. • Previous experience working for a CFD Broker or similar is desirable. • Fluency in English and Polish, both spoken and written.

🏖️ Benefits

• Competitive salary, and discretionary annual bonus. • Private healthcare. • Life Insurance, Critical Illness & Income Protection cover. • Active Lifestyle allowance. • Annual leave above minimum entitlement. • Up to 3 weeks allowance to work in any location. • Fresh fruit weekly