Rail Replacement Controller

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛔️ Financial Controller

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transport UK London Bus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

📦 Logistics

🚗 Transport

Logistics • Transport • Public Transportation

Transport UK London Bus is a prominent public transportation operator in London, managing over 900 buses and serving over 145 million customers annually. Operating on behalf of Transport for London, the company runs bus routes throughout Central, South, and West London, while also providing rail replacement and event services. Committed to sustainability, Transport UK London Bus is integrating electric buses into its fleet, aiming for a zero-carbon future and cleaner streets in London.

📋 Description

• Monitor and regulate rail replacement bus services to maintain timetables, even headways and reliable service delivery • Coordinate drivers and vehicles to ensure correct positioning, readiness and compliance with schedules, routes and instructions • Assist passengers with replacement service information, boarding arrangements and onward connections • Respond to delays, congestion, breakdowns, missing vehicles, road closures and other operational problems • Coordinate standby resources where appropriate • Communicate with Controllers, drivers, Control, station staff and stakeholders, escalating service-delivery issues • Maintain safe passenger boarding, alighting and interchange arrangements • Monitor departures, passenger demand, service gaps and vehicle utilisation, taking corrective action • Provide clear passenger information and support accessibility requirements • Respond to accidents, incidents, emergencies and significant service failures, escalating serious issues • Maintain records of delays, incidents, lost journeys, passenger numbers, standby deployments and other operational issues • Liaise with station teams, clients, transport authorities, subcontractors and operational partners • Maintain a visible, professional and proactive presence and represent Transport UK London Bus • Reports to the Commercial Services Support Manager

🎯 Requirements

• Strong communication and customer service skills • Ability to remain calm and make effective decisions under pressure • Good organisational and problem-solving skills • Ability to monitor and regulate services to maintain punctuality and even headways • Good understanding of operational and passenger safety • Ability to manage disruption, including delays, breakdowns and missing vehicles • Ability to work independently and as part of a wider operational team • Confident using mobile devices and operational communication systems • Good attention to detail and ability to accurately follow timetables and operational instructions • Knowledge of bus, rail replacement or public transport operations is desirable • Knowledge of the London transport network would be advantageous • A proactive, professional and customer-focused approach • Must own a smart phone device