Homeowner Account Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Travel Chapter

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏨 Hospitality

📦 Logistics

✈️ Travel

💰 Private Equity Round - Travel Chapter on 2019-01

Hospitality • Logistics • Travel

Travel Chapter is a company that appears to operate in the travel and short-term rental space, offering property management and related services such as property managers and self-employed cleaners, while also developing digital products (app, data tools) to support its operations. The company's careers site lists roles across product engineering, data, and operations, indicating it runs both consumer-facing property/holiday services and an internal technology platform to manage bookings and operations. The site emphasizes candidate and employee portals, inviting applicants to connect for open roles.

📋 Description

• Manage approximately 180 properties and a growing portfolio across Kendal, Ambleside, Windermere and surrounding areas • Ensure each property has accurate, appealing descriptions • Maintain high-quality, well-staged photography and highlight key selling features • Create pricing strategies using data, competitor insight and performance trends • Monitor booking pace to maximise revenue and occupancy • Act as the trusted point of contact for regional property owners • Provide regular updates, visits and performance reviews • Identify potential issues using guest feedback and reviews • Handle challenging conversations without escalation • Support owner events and engagement activities • Recommend décor updates, upgrades and high-impact features • Suggest ways to increase property appeal and remove barriers to bookings • Review Property Quality Scores and advise on improvements • Flag properties that cannot meet required quality standards • Collaborate with New Business to onboard new owners • Stay up to date with relevant industry legislation • Encourage referrals and champion company culture • Manage time effectively to meet performance expectations • Prioritise health, safety and welfare

🎯 Requirements

• Account management experience • Strong ability to understand and interpret data • Results driven with a focus on hitting and exceeding targets • Excellent communication and influencing skills • Customer-focused, with experience managing varied customers • Confident with IT, including Excel and Outlook • Property knowledge and strong regional awareness • Proactive problem solver with excellent time management • Able to work independently and follow processes clearly • Full driving licence • Able to work a small number of scheduled weekends • Experience in holiday letting or real estate (desirable) • Knowledge of the holiday property industry (desirable) • Photography or interior design skills (desirable)

🏖️ Benefits

• Home-based work arrangement • Regular travel within the South Lakes Area and surrounding areas • Monday–Friday working hours, 09:00–17:30

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