Strategic Account Manager

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £72k - £77k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Whereby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Series A on 2021-03

Healthcare • Consulting • Logistics

Whereby is a company that provides customizable video call integration solutions through its API and SDK, making it ideal for platforms such as Telehealth and Digital Mental Health. Its offerings include a pre-built user interface, full meeting UI customization using their browser SDK with React hooks, and the ability to embed video calls effortlessly. Emphasizing security and compliance, Whereby is GDPR and HIPAA compliant, and ISO 27001 certified. The company is trusted by over five million people and is noted for its reliable, scalable, and easy-to-implement video calling infrastructure. Whereby powers millions of video calls globally, especially serving as a provider for leading Telehealth platforms.

📋 Description

• Grow revenue from Whereby Embedded’s most important customers • Own a focused portfolio of key accounts and build strategic expansion plans with clear targets • Map customers’ parent companies, sister brands, regional entities and decision-makers • Use existing relationships to secure introductions and bring new group companies and regions onto Whereby • Build relationships across Product, Engineering, Operations, Procurement and executive teams • Identify opportunities for value-added services, starting with transcription, and drive them to decisions • Build customer business cases tied to outcomes such as clinician time saved, better documentation and improved patient experience • Partner with Product and Engineering on pilots and rollouts • Lead account renewals as opportunities to expand scope, extend terms and strengthen partnerships • Shape pricing and commercial proposals and lead negotiations through signature • Monitor account health and usage to identify growth signals and risks • Bring strategic customer feedback into the product roadmap • Share market and healthcare-group insights to shape go-to-market strategy • Maintain accurate account plans, forecasts and CRM activity • Report to the Chief Commercial Officer • Collaborate with Sales, Customer Success, Marketing and ProdEng

🎯 Requirements

• Eligibility to work in the UK without sponsorship from Whereby • 5+ years in Account Management, Strategic Account Management or a similar role in B2B SaaS • Experience managing 6-figure contracts • Proven track record of expanding existing accounts, ideally including cross-sell into sister companies, new regions or new product lines • Experience selling technical solutions, ideally APIs or infrastructure products, to healthcare or other regulated industries • Experience managing complex stakeholder landscapes across Product, Engineering, Legal and Procurement • Strong documentation and presentation skills • Ability to build compelling business cases for executive audiences • Understanding of APIs and integrations sufficient to discuss them credibly with Product and Engineering teams • Ability to map complex organisations and build strategic account growth plans • Ability to lead commercial discussions on pricing, scope and terms • Ability to navigate ambiguity and drive initiatives to completion • Strong communication skills • Bonus: Experience with healthcare groups operating across multiple countries or a background in new business sales

🏖️ Benefits

• Up to 20% bonus, plus additional bonus for overachievement • Unlimited holiday • Flexible, hybrid working setup • Home office budget • Enhanced parental leave • Equity • Variable compensation that rewards expansion • Career progression opportunities based on performance

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