Customer Success Technical Advisor

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 48 days.
• No salary listed.

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Trend Micro Europe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

Cybersecurity

Trend Micro Europe is a leading cybersecurity company that focuses on making the world safe for exchanging digital information. With over 30 years of security expertise, Trend Micro provides a range of solutions including cloud security, antivirus software, endpoint protection, and network defense. Their XGen™ security strategy combines various threat-defense techniques and optimizes protection for different environments, enabling resilience for businesses, governments, and consumers. Trend Micro employs over 6,800 people across 65 countries and is known for its advanced global threat research and intelligence.

📋 Description

• Act as the primary technical voice for enterprise clients after deployment • Shift customer engagement from ticket resolution to security outcome attainment • Contribute technical milestones to Customer Success Plans • Develop roadmaps for platform adoption, version upgrades, and feature deployments • Conduct architectural reviews and configuration audits • Guide clients through onboarding and deployment to accelerate time-to-value and feature utilization • Design and deliver technical workshops and best-practice sessions for customer SOC and SIEM operations • Provide technical oversight during critical security events and recommend proactive defensive measures • Perform deep-dive root cause analysis and provide strategic recommendations • Liaise between customers and Product Engineering, R&D, and Sales Engineering • Maintain account health records, environment maps, troubleshooting playbooks, and operational reports

🎯 Requirements

• 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field • Strong knowledge of security frameworks, including NIST and MITRE ATT&CK • Experience with SIEM/SOC operations • Knowledge of endpoint and network defense technologies • Deep understanding of Windows Server, Linux, and Solaris • Experience with hybrid-cloud infrastructure, including AWS, Azure, and GCP • Excellent written and verbal communication skills • Ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders • Highly process-oriented with a passion for digital organization, documentation, and technical reporting • Technical certifications strongly preferred, such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications • Bachelor's Degree in Engineering or Computer Science, or equivalent, preferred

🏖️ Benefits

• Equal opportunity employer • Commitment to a workplace free from discrimination and harassment • Diversity and multicultural workforce • Fun, collaborative, and innovative work culture

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