Delivery Manager

🕒 March 20

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Trigg Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Trigg Digital is a Salesforce Summit Partner and B2B consulting firm that designs, implements and manages AI-ready Salesforce CRM platforms. They combine strategy, implementation, change management and managed services with proprietary Agentforce products and accelerators to turn data, CRM and automation into measurable commercial impact across sales, service, marketing, analytics and platform engineering. Trigg works primarily with enterprise customers in retail, media, consumer goods, high tech, financial services and telecommunications to deliver secure, scalable, AI-powered customer and revenue solutions.

📋 Description

• Organising, facilitating and continuous improvement of all Agile ceremonies (ie. scrums, scrum of scrum, retrospectives etc.) and maintain Sprint integrity • Supporting and coaching Squad Leads to facilitate effective day-to-day project execution including but not limited to backlog management, refinement, prioritisation, sprint and release planning • Ensuring the team keeps focused on Sprint goal, velocity and flow efficiency by acting as a buffer between external distractions • Using expert judgement and active listening to proactively remove impediments and blockers to improve delivery • Providing multiple tools and platforms (e.g., Retrospectives, Client and Team Health Checks, etc.) for constant team feedback and ensuring necessary process improvements are introduced in a timely and effective manner • Facilitating cross-training of team members to improve process, industry, product and skill knowledge • You bring thought leadership and facilitate learning opportunities for the team (ie., training workshops, knowledge share, product enablement, certifications etc.), develop and maintain training plans/materials to help the team learn important concepts • Proactively identify, coach and assist individual team members with issues and challenges they may be facing • Proactively assist squads to achieve on-time, on-budget project delivery with accurate status reporting, project planning, budget, time, stakeholder and risk management • Continuous coaching of the team on Agile/Scrum values and principles • Collaborate with squad leads to extend resource capacity through engagement of nearshore and offshore teams • Bring visibility and transparency through weekly reporting and insights into client, project and team metrics with recommendations for continuous improvement • Support commercial managers with pre sales engagements (ie. RFIs, RFPs)

🎯 Requirements

• Bachelor’s degree in business or technology field or equivalent; 5+ year’s work experience • Proven track record of delivering full lifecycle programmes, ideally CRM and/or cloud based solutions • Strong knowledge of agile delivery management methodologies (ie. Hybrid, Scrum, Kanban, SAFe) and software delivery principles with a proven track record in on-time and on-budget delivery • Demonstrable coaching experience, fostering and empowering high performance teams • Experience leading or supporting squads from start to finish in an agile-led environment with geo-located teams incl. P&L and forecasting • Commercially minded, detail and results oriented self-starter who makes things happen in a fast-paced environment • Experience within Retail, Media, Consumer Goods, Travel, Transport, Hospitality, High Tech or Business Services industries is beneficial • Salesforce certifications are beneficial

🏖️ Benefits

• Annual bonus • 25 days holiday allowance + 2 day wellness days • BUPA Private Healthcare & Cash Plan • Free hot drinks and snacks • Monthly team social events with Christmas & Summer Parties • Funded personal learning & development program • Giveback to charities and not for profits through our Pledge 1% program • Opportunity to attend industry leading events • Hands-on experience working on increasingly challenging and engaging real-world projects