Senior Manager, Client Management

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🤝 Client Partner

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Carry a quota for the portfolio and own net retention and growth (bookings) targets alongside the team • Lead net retention, add-ons, and upsell performance across enterprise accounts in EMEA • Build a high-performance culture that meets or exceeds retention and growth targets • Establish executive-level engagement models for renewals, expansion, and advocacy • Guide Key Account Managers in strategic account planning • Support senior stakeholder and C-level relationships across enterprise accounts • Engage in strategic accounts and escalations to protect and grow revenue • Monitor account health, satisfaction, and risk indicators • Identify and mitigate churn risk through proactive engagement and action plans • Lead, coach, and develop Account Managers, Senior Account Managers, and Key Account Managers • Develop playbooks, tools, and training to improve team effectiveness and customer experience • Coach consultative selling, strategic account growth, and enterprise customer engagement • Partner with Client Management leaders on standards, best practices, and client coverage • Collaborate with Sales, Services, Support, and Product on customer outcomes and escalations • Lead adoption of sales enablement methodologies and best practices • Track performance, outcomes, retention, and growth metrics • Build scalable processes and routines in a fast-paced environment • Adapt priorities and processes as business needs evolve while maintaining results

🎯 Requirements

• Bachelor's degree in Business or equivalent experience is preferred • 6+ years of Account Management or Customer Success experience supporting existing customers, including enterprise or strategic accounts • 3+ years managing a quota-carrying team responsible for growth and net retention • Proven success managing and growing large, complex enterprise accounts and senior stakeholder relationships • Experience operating in fast-paced sales environments with competing priorities • Strong background in sales frameworks, enablement methodologies, and coaching teams to quota attainment • Experience with SaaS, EDI, B2B commerce, eCommerce, or supply chain solutions is preferred • Strong analytical, troubleshooting, and problem-solving capabilities • Excellent relationship-building and executive communication skills • Ability to understand and communicate technical concepts at the appropriate level • Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite is preferred