Implementation Specialist

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Tunstall Americas

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS • Technology

Tunstall Americas is a leading provider of health and care technology solutions that empower individuals with health needs to live independently. Founded in 1957, the company operates in 18 countries and employs around 3,000 people. Tunstall works with health, housing, and social care providers to combine technology-based solutions with personalized services. They are dedicated to making a positive impact in the world through technological innovations and a commitment to diversity and inclusion. Tunstall's solutions are aimed at enhancing the quality of life for people worldwide through cutting-edge technologies and thoughtful service delivery.

📋 Description

• Install, configure and commission Amazon Alexa and Amazon Smart Properties solutions within customer environments • Carry out device deployment, setup, testing and troubleshooting activities on customer sites • Support Wi-Fi connectivity validation, device registration and basic network troubleshooting • Configure resident rooms, communal spaces and associated management consoles • Deliver onboarding support and assist with scheme go-live activities • Provide basic user guidance and training to scheme staff and residents • Work alongside Tunstall operational, service and project teams during deployments • Maintain accurate implementation records, deployment documentation and asset tracking • Support pilot deployments, demonstrations and proof-of-concept activity

🎯 Requirements

• Proven experience in a field-based installation, deployment or technical support role • Familiarity with connected devices, mobile technology and cloud-based platforms • Excellent customer-facing communication skills • Strong organisation skills, including the ability to manage your own workload and travel schedule • Full UK driving licence • Experience within housing, telecare, healthcare or with smart technology and Amazon Alexa or smart home technologies would be desirable

🏖️ Benefits

• Competitive salary • Hybrid working • 25 days holiday + public holidays • Holiday purchase scheme • Contributory pension • Car salary sacrifice scheme via Tusker • Paid volunteer day to support a cause you are passionate about • Enhanced maternity, paternity, adoption and shared parental pay entitlements • Healthcare cash plan, including free eye tests • Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support • EAP WeCare service - including a 24/7 online GP and mental health counselling service • Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials • A warm and welcoming team environment • Development and a chance to build a rewarding career