Forward Deployed Engineer

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Lead technical engagements end-to-end scoping solution architecture in POC workshops, designing and building production-grade systems, and driving the engagement through stabilization to the launch of the first live use case. • Write and ship production code (Python, TypeScript, Node) directly in customer codebases — designing APIs, integrating with existing customer architecture, building proper error handling, observability, and test coverage — working as a hands-on contributor alongside customer engineers, not just an advisor. • Architect solutions that pass customer Infosec, security, and Architecture Review Board (ARB) review, translating security and compliance requirements into concrete implementation decisions around auth, data handling, and infrastructure design. • Lead high-energy customer hackathons and builder activation events at flagship or target Direct accounts to accelerate the adoption of new solutions. • Build and maintain reusable technical assets — reference implementations, starter apps, SDKs, sample repos, and companion engineering guides — that demonstrate sound architecture and become the technical backbone for adoption across accounts. • Partner with Enterprise Architects and Demo Platform Engineering to turn high-level reference architectures into working, deployable code that customer builder teams can extend on their own. • Evangelize Twilio within the B2B builder communities of the target accounts by driving building of net new POCs and demos that bring to life architectures discussed at the C-suite, line of business levels in the sales cycles • Utilize your software engineering expertise to ensure customers’ builder teams develop full understanding of and familiarity with the whole platform capabilities of the solutions being pitched or sold • Work closely with the Demo Platform Engineering and Enterprise Architect teams to ensure C-suite positioning and the higher level reference architectures are properly activated within the builder communities of the target accounts • Synthesize field insights from every production deployment to directly inform R&D of necessary product improvements and feature requirements

🎯 Requirements

• 5+ years of hands-on software engineering experience, with a strong track record of shipping production code (Python, TypeScript, Node) in real systems — not just prototypes or demos. • Solid grounding in software engineering fundamentals: API design, system architecture, testing, debugging, version control workflows, and CI/CD. • Demonstrated experience running end-to-end technical engagements — from POC workshops through to production deployment • Strong communication skills and executive presence, whether it’s in board rooms with C-level stakeholders, customer meetings, or internal meetings with cross-functional stakeholders • Ability to have strong opinions loosely held, and willingness to lean into ambiguity and proof of thriving in such environment previously • Strong understanding of Twilio’s products and services, as well as the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS • Ability to influence cross-functional stakeholders and work collaboratively • Creative thinking and problem solving skills, with a track record of thinking outside the box and delivering on “wow” • Prior experience in a forward deployed engineering, technical presales and/or solution engineering experience strongly preferred

🏖️ Benefits

• competitive pay • generous time off • ample parental and wellness leave • healthcare • a retirement savings program