Homemoves and Retentions Advisor

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Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Manage inbound calls from existing UW customers moving out and looking to close accounts or transfer services • Handle landlord requests to close UW accounts due to new tenants or a sold property • Assist new occupiers moving into UW-supplied properties • Process existing customer requests to cancel services or close accounts • Meet call-handling KPIs, including a minimum of 5 calls per hour and 90% adherence • Achieve sales targets such as New Occupier Move In and Retention conversion percentages • Complete outstanding tasks and call-backs • Attend training and upskilling sessions • Participate in team huddles • Offer appropriate products based on active listening and understanding customer needs

🎯 Requirements

• People-oriented with great sales and service skills • Active listening and understanding of customer needs • Resilient and persuasive • 'Can do' attitude and motivation to improve yourself • Able to meet targets • Excellent relationship-building skills • Ability to work 38.5 hours across Monday to Saturdays, including roughly 1 in 2 or 1 in 3 Saturdays • Successful candidates subject to a background check

🏖️ Benefits

• Annual performance based bonus • 33 days holiday inclusive of Bank Holidays • A full induction and equipment provided with all costs covered by UW • Discount on our services • A matched contribution pension scheme • Life assurance up to 4x your salary • Employee Assistance Programme including free counselling and legal advice • Free virtual GP service • Discounts on healthcare and medical cash plans • Enhanced family-friendly policies • Lots of opportunities to have fun with your team throughout the year, virtually and in person • Belonging groups • Ongoing learning, development and training