Technical Account Manager – EMEA

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

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Vega

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🍽️ Food & Beverage

🏥 Healthcare

🛍️ eCommerce

Food & Beverage • Healthcare • eCommerce

Vega is a consumer nutrition brand that makes plant-based protein powders, supplements, and ready-to-drink shakes designed for athletic performance and everyday nutrition. The company emphasizes clean, gluten-free, and purpose-driven formulations for athletes and health-conscious consumers, sells direct-to-consumer through an online storefront and retail channels, and offers subscription and rewards programs.

📋 Description

• Own the post-sales technical and security relationship for a portfolio of customers as their primary trusted advisor • Lead onboarding and implementation, data indexing, detection onboarding and tuning, and environment configuration end to end • Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations, and permissions • Partner with customer security teams, cloud engineers, and security leadership during investigations and escalations • Assist customers with building custom AI skills within the Vega platform • Conduct technical health checks and lead business reviews • Monitor customer health proactively, identify risks early, and intervene before they become problems • Help customers unlock the full value of Vega beyond deployment • Work with engineering and product teams to escalate issues and drive resolution • Translate field patterns, friction, and gaps into product influence • Represent the customer in roadmap decisions • Advocate for agentic detections and AI skills for security teams • Travel to customer sites for key engagements approximately 25% of the time

🎯 Requirements

• 6+ years in a technical, customer-facing role (TAM, Customer Engineer, Senior Support, or similar) • Hands-on experience with SIEM or observability platforms, including Splunk, Elastic/ELK, Microsoft Sentinel, or equivalent • Experience using these tools for incident investigation, threat hunting, or application troubleshooting • Strong cloud fundamentals across AWS, Azure, and/or GCP • Infrastructure-as-Code experience (Terraform or similar) • Scripting skills in Python and/or Bash • Comfortable troubleshooting distributed systems, data pipelines, and query performance • Able to communicate with engineers and executive stakeholders • Startup or high-growth experience • Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role (bonus) • Experience implementing or supporting SIEMs at scale (bonus) • Familiarity with KQL (Kusto Query Language) (bonus)

🏖️ Benefits

• Travel to customer sites for key engagements (~25% of the time)

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