Customer Success Manager, German Speaking

🔥 7 minutes ago

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VeroHR

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

VeroHR is a comprehensive provider of human resource services, technology, and consultancy, offering tailored solutions to transform and enhance organizational operations. It specializes in HR outsourcing, consultancy, payroll services, recruitment support, learning and development, and employment law across diverse sectors including small businesses, startups, charities, and construction. VeroHR is committed to delivering expert guidance in people management strategies, ensuring employee well-being, and fostering leadership development. They operate extensively in the UK, Europe, and internationally, supporting a wide range of clients from startups to large corporate organizations. Their HR services are designed to improve commercial efficiencies, with a strong focus on client success and personalized HR support.

📋 Description

• Own the post-sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives • Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT • Build and maintain strong customer relationships through regular reviews and success planning • Drive customer retention and renewals by proactively monitoring account health and mitigating risk • Identify and support account expansion opportunities in collaboration with the sales team • Capture customer feedback, act as the voice of the customer internally, and track key success metrics

🎯 Requirements

• Experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment • Professional fluency in both German and English, with confidence engaging customers across German-speaking markets • Strong customer-first mindset focused on delivering measurable value and long-term outcomes • Excellent communication and presentation skills, with the ability to explain complex topics clearly • Comfort working with SaaS platforms and CRM tools such as Salesforce, HubSpot, Gainsight or similar • Collaborative approach, with experience working cross-functionally with Sales, Product, and Support teams • Knowledge or experience within compliance, information security, ISO 27001, GRC, or GDPR is advantageous

🏖️ Benefits

• Competitive base salary up to £38,000 (£44,000 OTE) • 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days • Pension scheme with 5% employee and 3% employer contributions • Access to Perkbox – a discounts platform and recognition scheme where points can be earned and redeemed for rewards • Remote working with regular team meet ups • Ongoing training and development to help you succeed