Account Director

🕒 May 23

🏢🏡 London – Hybrid

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Wanstor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Wanstor is a trusted IT Services company that supports growing and ambitious organisations to leverage technology to make their businesses better.

📋 Description

• Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor’s trusted commercial lead. • Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value. • Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements. • Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets. • Identify whitespace opportunities across Wanstor’s service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions. • Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations. • Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed. • Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate. • Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.

🎯 Requirements

• Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment. • Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets. • Experience building relationships with senior stakeholders including IT leaders, operational decision-makers, and executive-level contacts. • A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans. • Strong consultative selling capability—comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests. • Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer-facing conversations. • Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively. • Experience working cross-functionally with technical, service delivery, and leadership teams in a collaborative environment.

🏖️ Benefits

• 🌴 **Generous Time Off:** Enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.